Help Desk Analyst
6 days ago
The Desktop Support Professional will be responsible for providing first and second-line IT support to all levels of the business within agreed SLAs. This role will assist in ensuring a professional, customer-focused, and efficient IT support service is delivered.
Key Tasks and Responsibilities- Offer IT Support: Provide assistance with hardware and software-related queries, resolving problems efficiently.
- Manage Incident Tickets: Log, manage, and escalate IT service requests and incidents, adhering to IT service management processes.
- Install and Maintain Hardware: Install, configure, and maintain computer hardware, including desktops, laptops, printers, and peripherals.
- Assist with Inventory Management: Contribute to IT equipment and software inventory management, document procedures, and prepare new IT guidelines.
- Degree holder in Information Technology, Computer Science, or a related field.
- Proficiency in troubleshooting Windows operating systems, Microsoft Office Suite, and common desktop applications.
- Familiarity with Active Directory and user account management.
- Experience with ticketing systems.
- Knowledge of hardware troubleshooting (laptops, desktops, printers).
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IT Service Desk Technician
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