Python Application Engineer

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Manatal Full time

**About Us:**

Manatal is a cutting-edge HRTech software service company, recognized as one of the fastest-growing start-ups in the region. With a global presence in over 135 countries, we have thousands of businesses trusting our services. Our mission is to transform the hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike.

We are committed to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process. As a member of our team, you will have the opportunity to work with talented individuals and contribute to our success.

**Job Description:**

This role involves being the link between our Customer Success (CS) and Product/Engineering teams, ensuring seamless customer experiences throughout their Manatal journey. As a **Support Engineer**, you will partner with our CS team and clients in over 130 countries to address complex technical challenges and suggest new ways to utilize Manatal for their needs.

  • Work closely with our Customer Success team to deliver exceptional support to our clients.
  • Help clients navigate the onboarding process to Manatal by creating customized data migration projects.
  • Engage with clients during calls to offer recommendations on maximizing Manatal's potential.
  • Collaborate with the internal team to enhance the customer experience based on feedback.
  • Review product requests from clients to ensure continuous improvement of Manatal.

**Key Responsibilities:**

  • Excellent written and verbal communication skills in English.
  • Background in product or support roles with technical expertise.
  • Strong customer-facing experience and ability to handle complex technical issues independently.
  • Empathy and understanding of customer needs to translate them into actionable requests.
  • Able to quickly adapt and grow product knowledge.
  • Proficiency in debugging complex technical issues.
  • At least 1 year of experience using Python scripts for data migrations.
  • Familiarity with APIs and database management systems.
  • Working experience with Jira and Jira Service Desk.

**Essential Skills and Qualifications:
  • Hands-on experience with Postman for debugging API-related issues.
  • Background in client communication and experience with Intercom and Hubspot.
  • Familiarity with Mailgun & Sendgrid for troubleshooting emailing issues.

**What We Offer:**
  • Pioneering start-up backed by esteemed investors.
  • Part of a rapidly growing B2B SaaS start-up.
  • Collaborative environment with talented professionals.
  • Challenging and innovative work culture.
  • Opportunities for professional growth and development.
  • Flexible remote work options.
  • Fun team-building activities and social events.
  • Annual company retreat.

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