Infrastructure Engineer

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Full time

Welcome to Zeal Holdings

We're looking for an exceptional Infrastructure Engineer - Application Support to join our global team. In this role, you will be responsible for ensuring seamless application support and collaborating closely with cross-functional teams to resolve complex issues.

Key responsibilities include handling incident and problem management activities from start to end, maintaining system availability and functionality in line with SLAs, assisting with server-level upgrades and patches, and participating in disaster recovery exercises. You will also respond to and resolve inquiries via Jira support queues, offer Teams assistance for critical issues, and document knowledge to enable global team effectiveness.

A successful applicant will have over 3 years of experience in a technical support position, with expertise in tools like Kibana, Grafana, PagerDuty, and Unix/Linux environments. They must be proficient in testing and debugging REST APIs, analyzing logs, and querying databases (PostgreSQL, MySQL, MariaDB). Familiarity with programming languages such as Python, C#, or Java is also beneficial.



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