Business Development Manager

4 days ago

Petaling Jaya, Selangor, Malaysia Grab Full time
Company Overview

Grab is Southeast Asia's leading superapp, dedicated to making life easier for its users. From food delivery to financial services and transportation, Grab provides a seamless experience across various aspects of daily life.

Our purpose is to drive Southeast Asia forward by economically empowering everyone with heart, hunger, honor, and humility. We strive to harness the power of technology and AI to achieve this mission.

Job Description

We are seeking a highly motivated and results-driven Business Development Manager to join our Small Medium Enterprises (SME) Account Management team. As an SME Account Manager, you will be responsible for nurturing relationships with small and medium-sized businesses in our food delivery network.

Your primary goal will be to build connections, boost platform growth, and create opportunities for cross-promotion within Grab. You will be the go-to person for these accounts, ensuring their satisfaction, creating growth, and maximizing revenue opportunities.

  • You will manage a diverse portfolio of restaurants, both chain & non-chain restaurants, focusing on building relationships and ensuring their satisfaction.
  • You will help new Small Medium Enterprises (SME) restaurant partners set up their accounts, improve menus, and manage orders. You will work with different teams to improve the restaurant partner experience and achieve success.
  • You will study performance data to grasp restaurant partner requirements, suggest areas for improvement, and discover fresh business prospects for the portfolio.

Critical Tasks:

  • You will engage with restaurant partners to understand their needs, address concerns, and boost satisfaction.
  • You will stay updated on industry trends, new technologies, and changing consumer preferences in F&B. You will always gather feedback and look for ways to improve skills and performance in the role.
  • You will communicate with restaurant partners regarding promotional programs, commission structures, new features, collaborations, issue resolution, and keep track of all related activities.
  • You will ensure restaurant partners comply with contracts, service levels, and regulations. You will monitor contract terms and renewals, and negotiate changes.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A Bachelor's degree in Business/Management/Mass Communications or equivalent.
  • 2 years' experience in account management, business development, partnerships, or an equivalent role.
  • Experience managing account portfolios from Sales, E-Commerce, FMCG, F&B, Corporate, or Retail industry.
  • The ability to establish communication and engagement with prospects in English and Bahasa Malaysia, and speak in other dialects.
  • The ability to fuse business and strategy to handle complex and multifaceted deals.
Benefits

We offer a range of benefits to support your well-being and career growth:

  • We have your back with Term Life Insurance and comprehensive Medical Insurance.
  • With GrabFlex, create a benefits package that suits your needs and aspirations.
  • Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
  • We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
  • Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

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