Strategic Branch Leader

2 weeks ago


Kuala Lipis, Pahang, Malaysia Hong Leong Bank Full time
Hong Leong Bank is seeking a Customer Experience Manager to lead our branch operations. As a key member of our team, you will be responsible for fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet overall branch goals. You will also work closely with our CSOM to monitor banking operations and ensure delivery of customer satisfaction, compliance with relevant guidelines & policies, complaint handling, and credit risk management.

This role requires a strong focus on results and customer satisfaction. You will strive to maintain excellent relationships with customers, employees, and the community, while ensuring that our branch adheres to good business etiquette and image standards. Your key responsibilities will include:

- Fostering strong teamwork amongst all branch personnel
- Managing the sales performance of all staff to meet overall branch goals
- Working closely with the CSOM to monitor banking operations
- Ensuring delivery of customer satisfaction, compliance with relevant guidelines & policies, complaint handling, and credit risk management

To succeed in this role, you should have a minimum of 5 years of related working experience, ideally in a similar position. You should possess strong people management and leadership skills, as well as excellent communication, interpersonal, and organizational skills. Additionally, you should be able to work in a fast-paced environment and adapt to changing circumstances.

Hong Leong Bank is a leading financial institution in Malaysia with a century-long history of entrepreneurial heritage. We provide comprehensive financial services guided by a digital-at-the-core ethos, earning us industry recognition and accolades for our innovative approach. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence.
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