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Content Operations Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time
Job Overview
We are seeking a meticulous and detail-oriented Web Operations Executive / Senior Executive to join our team. This role involves executing content updates and ensuring the accuracy and quality of information across our digital platforms.

About Us
Tbwa Chiat/Day Inc is a leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., Philippines, and Taiwan.

About the Job
Our product team is at the heart of delivering exceptional user experiences across all our platforms. We are a dynamic, data-driven team that thrives on collaboration, innovation, and a relentless focus on quality. Our culture is rooted in a deep commitment to understanding our users and creating content and user journeys that resonate with them.

Key Responsibilities
In this role, you will be responsible for executing content updates in the product catalog using Contentstack. You will also manage and update content in various CMS platforms such as HubSpot. Additionally, you will create and update campaign-related content in email marketing tools such as Stripo and MoEngage. It is essential to ensure that all updates are accurate, timely, and align with the brand's guidelines.

Requirements
To succeed in this role, you will need:
  • 1-3 years of experience in web operations, content management, or a related field.
  • Proficiency with content management systems (CMS) such as HubSpot.
  • Familiarity with Contentstack or other headless CMS platforms.
  • Experience with email marketing tools such as Stripo and MoEngage.
  • Basic knowledge of project management tools like Monday.com or JIRA.
  • A high attention to detail with a commitment to accuracy and quality.
  • Full professional proficiency in Traditional Chinese, Cantonese, and English highly preferred, to work on content for the Hong Kong & Taiwan markets.

What We Offer
We offer a fast-paced, supportive environment where your ideas are valued, your growth is encouraged, and your contributions have a tangible impact on the financial lives of millions.