Customer Engagement Manager

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Life Full time

About Us

Great Eastern Life Malaysia

We are a leading insurer with a rich history spanning over a century. Our commitment to integrity, initiative, and involvement guides us in delivering the best possible solutions for our customers.

The Role: Marketing Operations Support

We are seeking a professional to join our team as a Marketing Operations Support specialist.

This role will involve supporting marketing operations for our digital business, including daily reports, payment reconciliation, and sales tracking. You will also be responsible for nurturing leads and conversion through digital channels such as CRM tools, SEO, social, and paid ads.

You will monitor campaign results, compile learnings, and modify plans to improve campaign performance. Additionally, you will manage application processing from successful digital payments and assist customers with their queries and policy servicing for digital business.

Responsibilities:

  • Support marketing operations for digital business
  • Nurture leads and conversion through digital channels
  • Monitor campaign results and modify plans
  • Manage application processing from successful digital payments
  • Assist customers with queries and policy servicing

Requirements:

  • Candidate must possess at least a Diploma, Bachelor Degree and above in any discipline and/or related
  • Basic skills in Microsoft Excel
  • Strong command of Bahasa Malaysia and English language
  • Highly motivated, success-driven, and able to work independently


  • Kuala Lumpur, Kuala Lumpur, Malaysia ShopBack Care Full time

    About UsAt ShopBack Care, we're on a mission to revolutionize shopping by helping advertisers market more cost-effectively and making every purchase more rewarding for shoppers. With 45 million shoppers across 12 markets, we're redefining the way the world shops.We're looking for adventurous, driven individuals to help us build The World's Most Rewarding Way...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    We are seeking a highly motivated and experienced marketing professional to join our team as Head of Customer Engagement. The successful candidate will have a proven track record of developing and executing customer engagement strategies that drive business growth.About the RoleThe Head of Customer Engagement will be responsible for planning, managing, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Jobstreet by SEEK Full time

    About the RoleThis pivotal role involves partnering with Sales to drive behavioural change, adoption and sustainable growth of product usage within our customer segments.You will collaborate with various teams in Kuala Lumpur to position yourself as a trusted advisor to clients, uncover their sourcing and recruitment challenges, educate them on our products...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Petron Malaysia Full time

    Petron Malaysia is an emerging and rapidly evolving Asian oil company, part of Petron Corporation, the leading oil company in the Philippines.Job DescriptionThe Marketing Data Analyst will be responsible for converting technical data into actionable business recommendations, enhancing marketing strategies, and boosting customer engagement.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Unilever Full time

    Job Overview:Unilever seeks a highly skilled and motivated individual to fill the position of Customer Engagement Executive. As a key member of our team, you will play a crucial role in driving sales growth, expanding market share, and improving debtor days through effective customer engagement and management. Responsibilities:Develop and implement customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Minacs Full time

    **Job Summary**We are seeking a highly motivated SALES PERFORMANCE EXPERT to join our team at Minacs. As a sales expert, you will be responsible for developing and implementing sales strategies to drive business growth and increase revenue.You will work closely with cross-functional teams to identify opportunities and develop strategies to improve sales...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Frescoone Trading Sdn Bhd Full time

    About Frescoone Trading Sdn Bhd:Frescoone Trading Sdn Bhd is a leading e-commerce company that specializes in the sale of mobile gadgets. We are committed to providing exceptional customer service and driving sales through innovative marketing strategies.Job Description:Deliver exceptional customer service through various channels, including social media and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Genesys Telecommunications Laboratories, Inc. Full time

    As a Customer Engagement Professional, you will focus on creating exceptional customer experiences through personalized engagement and meaningful interactions.About the PositionThis role requires strong interpersonal skills, the ability to communicate complex ideas simply, and a deep understanding of customer needs and preferences. You will work closely with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CleverTap Full time

    We are seeking an experienced Customer Engagement Leader to join our team at CleverTap. In this role, you will be responsible for establishing and building relationships with key stakeholders within customers to understand their needs and create a compelling value proposition.The ideal candidate will have thorough experience with exploring, navigating and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia IBCS Group Full time

    Role Summary:The Customer Engagement Specialist will be responsible for engaging with customers through outbound calls, identifying potential business opportunities, and converting them into new business leads.This role requires a high level of enthusiasm, energy, and a willingness to learn and take on new challenges.You will be working closely with our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full time

    Head of Customer EngagementAIA is committed to helping our customers and the community live Healthier, Longer, Better Lives. As a Head of Customer Engagement, you will play a vital role in advancing this mission.Your key responsibility will be to lead the Customer Marketing unit, developing marketing campaigns and strategies to cross and upsell all insurance...

  • Portfolio Manager

    5 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    About the RoleWe are seeking a seasoned Portfolio Manager - Customer Engagement to lead our CASA portfolio and CRM initiatives. In this role, you will be responsible for optimizing the customer journey, driving engagement, and growing CASA balances through targeted programs and data-driven insights.You will collaborate closely with cross-functional teams to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Avanade Full time

    Your RoleWe are seeking a skilled D365 Customer Engagement (CE) Developer to join our team. As a key member of our delivery team, you will be responsible for designing and implementing CRM solutions for our clients across all phases of our projects.In this role, you will work closely with clients and project teams to plan, design, build, test, and maintain...


  • Kuala Lumpur, Kuala Lumpur, Malaysia KNOLSKAPE Solutions Pvt. Ltd. Full time

    We are looking for a skilled and results-driven HEAD OF CUSTOMER ENGAGEMENT to lead our APAC customer success efforts. In this role, you will oversee the development and maintenance of strong customer relationships, ensure CSMs are effectively managing customer accounts, and develop strategies to improve customer retention and reduce churn.About the Role:The...


  • Kuala Lumpur, Kuala Lumpur, Malaysia World Mode Malaysia Full time

    Retail Marketing Leadership OpportunityWe are seeking an experienced Head of Retail Marketing to join our team at World Mode Malaysia. The ideal candidate will have a strong background in marketing and brand management, with a proven track record of developing and executing successful marketing strategies.Key Responsibilities:Develop and execute a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Life Full time

    Job DescriptionThis leadership role will be responsible for driving the organisation's business growth through effective customer engagement initiatives. As AVP, Customer Marketing, you will conceptualise, develop, and oversee the implementation of customer engagement initiatives to achieve business goals and targets.Key Responsibilities:Lead the development...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GREAT EASTERN Full time

    At Great Eastern, we are committed to delivering unique customer experiences through our loyalty programs. As a Customer Loyalty Engagement Specialist, you will play a crucial role in planning, executing, and managing marketing communications activities that drive customer engagement.Job ResponsibilitiesConceptualize and develop engaging artworks / visuals...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GREAT EASTERN Full time

    AVP/Manager, Marketing and Customer Engagement (GEGM Retail & Digital)As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurers for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement.The...

  • Marketing Director

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    About the Job:We are seeking a Marketing Director to lead our customer engagement initiatives. This role will be responsible for developing and executing marketing strategies that drive customer loyalty and retention.Key Responsibilities:Develop and implement marketing strategies that drive customer engagement and loyalty.Collaborate with cross-functional...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Life Full time

    GREAT Eastern Life is committed to making a positive impact on our customers' lives through innovative insurance solutions. As a seasoned professional with a minimum of 10 years of experience in selling or distributing general or life insurance products, you will have the opportunity to work closely with our digital affinity partners to drive customer...