Senior Business Operations Specialist

2 weeks ago


Petaling Jaya, Selangor, Malaysia Hydra X Full time
Company Overview
At Hydra X, we are committed to delivering exceptional results through our Global Delivery Center. Our team is dedicated to providing world-class services and solutions to our clients. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of our business strategy.

Job Description

We are seeking an experienced Senior Business Operations Specialist to join our team. In this role, you will be responsible for overseeing the financial operations of our Global Delivery Center, including managing related reporting and coordination, and playing a key role in managing back office operational processes such as the cost charge process, contracting, and invoicing of the KPMG Delivery Network (KDN). You will work closely with the Delivery Centre Lead, KDN and Global Compliance Management Services (GCMS) Leadership, as well as with leaders and experts from regional KPMG member firms and Delivery Centers across the globe to drive operational excellence.

  • Financial Operations and Legal Compliance:
  • Create and manage Statements of Work (SOWs) and other legal contracts/agreements, ensuring compliance with local jurisdictional requirements.
  • Develop, maintain, and review Standard Operating Procedures (SOPs) for operational activities.
  • Oversee the cost charge process and coordinate engagement pricing for client Requests for Proposals (RFPs).
  • Business Planning and Invoice Management:
  • Develop and maintain key metrics, business setup/taxonomy, and a key metrics database. Prepare budgeting and forecasting data, track performance, and report to stakeholders.
  • Manage the entire invoicing process, including coordination with Finance teams for creation, query resolution, review, and tracking. Reconcile invoices with Accounts Receivable (AR) payments and follow up with member firms/clients for outstanding dues.
  • Demand and Capacity Planning:
  • Resource management, ensure timely and accurate demand and supply reporting, capacity planning, budgeting, and business efficiency. Oversee day-to-day delivery responsibilities.
  • Support Business Leads in managing team utilization, including measurement, tracking, problem-solving, and improvement initiatives.
  • Develop and tailor resource management approaches in consultation with Business Leads, demonstrating a strong understanding of the business, markets, and service offerings.
  • Escalate sensitive or high-risk staffing situations to Leadership as appropriate.
  • Back Office Operations:
  • Manage the onboarding process for new clients, KPMG member firms, and team members.
  • Monitor timesheet and engagement calendar compliance.
  • Operational Excellence:
  • Work closely with Leadership and participate in key meetings. Coordinate with KPMG in Malaysia, KGS in Hungary, and KDN to ensure seamless operations.
  • Identify opportunities for continuous operational improvement and assist in implementing solutions.


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