Senior Operations Manager

4 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia J-Recruit Recruitment Agency Full time

Company Overview:

J-Recruit Recruitment Agency is a leading provider of staffing solutions, dedicated to connecting top talent with cutting-edge businesses.

Salary: $60,000 - $80,000 per annum

Job Description:

The Assistant Manager will be responsible for overseeing Business Centre operations, ensuring high standards of image, cleanliness, and service delivery. This role involves managing daily money submissions, processing orders, and maintaining accurate inventory records.

Key Responsibilities:

  • Maintain Business Centre Standards: Uphold a high standard of image, cleanliness, and service delivery
  • Financial Management: Manage daily money submissions and ensure timely processing of orders
  • Inventory Management: Monitor and control Business Centre inventory to prevent exceeding set limits
  • Operations Training: Conduct training sessions as needed to update team members on company SOPs and policies
  • Issue Resolution: Act as the primary liaison between Business Centres and the company to assist with any operational issues
  • SOP Updates: Regularly update Standard Operating Procedures (SOPs) for reference and compliance purposes
  • System Testing: Conduct User Acceptance Testing (UAT) for new sales operations systems/modules
  • Stock Audits: Perform regular stock checks to maintain accurate inventory records
  • On-site Visits: Regularly visit Business Centres to oversee operations and ensure adherence to set guidelines

Requirements:

  • Minimum 3 years in MLM or business operations
  • Experienced in leading a small team
  • Able to work with minimum supervision
  • Good interpersonal, problem-solving skills, and well-organized
  • Able to conduct training to branch staffs/BCKP operator
  • Proficient in both verbal and written English, Bahasa Malaysia, and Mandarin


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