Business Process and Operational Excellence Lead
7 days ago
We are seeking a highly skilled Business Process and Operational Excellence Lead to drive the optimization of business processes, information management, and cross-department collaboration within XDEN. This role requires expertise in Atlassian (Jira, Confluence), Slack, and other management tools to enhance operational efficiency.
Key Responsibilities:- Business Process Optimization & Cross-Department Collaboration:
- Analyze and optimize company business processes to ensure smooth interdepartmental collaboration.
- Maximize the potential of Atlassian, Slack, and other management tools to improve task management, process automation, and information sharing.
- Develop and implement standardized workflows and SOPs, ensuring efficient execution across teams.
- Leverage automation and data-driven methods to optimize project management, task allocation, approval processes, and enhance risk management, transaction monitoring, and customer data analysis.
- Organize cross-department meetings, requirement gathering, and process improvement to ensure synchronization and efficiency across teams.
- Information Management & Knowledge Base Development:
- Design and maintain the company knowledge base to ensure structured, traceable, and reusable business information.
- Establish a document management system to ensure clear classification, version control, and secure access.
- Promote internal information transparency, enabling teams to easily access documents, decision records, and industry research.
- Develop information collection, storage, sharing, and retrieval mechanisms to reduce redundancy and improve decision-making efficiency.
- Data Analysis & Decision Support:
- Manage business data, performance analysis, and provide data-driven insights for executive decision-making.
- Monitor and analyze operational data to identify bottlenecks and propose process improvements.
- Contribute to corporate-level data governance and standardization, ensuring data accuracy, consistency, and security.
- Business Research & Competitive Analysis:
- Stay updated with the latest management tools, AI technologies, and automation solutions to drive continuous optimization in information management.
- Explore intelligent, data-driven business process improvements based on industry trends and business needs.
- Internal Training & Change Management:
- Conduct training sessions on Jira, Confluence, Slack, and other tools to enhance company-wide adoption and efficiency.
- Lead the rollout of new processes, ensuring smooth transition and team adaptability.
- Gather team feedback to continuously optimize processes, tools, and data management, enhancing employee satisfaction.
- 3-5 years of experience in business process management, information management, knowledge management, or data analysis.
- Proficiency in Atlassian (Jira, Confluence), Slack, with experience in workflow optimization, SOP development, and cross-team collaboration.
- Familiarity with Agile methodologies, knowledge management (KM), and data governance.
- Strong logical thinking, capable of information architecture design, cross-team communication, and process transformation.
- Experience in market research, industry analysis, and competitive research is a plus.
- Strong English reading and writing skills, with the ability to analyze and summarize industry reports.
- Experience in AI/automation tools is a plus.
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