Senior Sales Support Specialist

5 days ago


Petaling Jaya, Selangor, Malaysia Infosys Limited Full time
Job Description

As a Sales Support Specialist, you will assist client managers in generating quotes to facilitate fast turnaround times.

You will be responsible for information gathering and data consolidation of each quote request.

Handling incoming quotation requests, including overseas requests from other NTT Offices, is also part of your duties.

Ensure completion of quotations and handling complex/tender submissions before deadlines.

Frequent follow-up calls are required to achieve client request closure within the given SLA.

Process and follow-up on dispute cases or open issues within the given SLA.

Deal with external and internal queries in a professional, client-oriented manner.

Closing alliance with vendors to obtain vendor quotations and assist with deal registrations if required.

Establish and maintain good relationships with decision-makers and internal and external stakeholders.

Responsible for QA processes and manage escalations from different stakeholders to resolution, ensuring smooth communication flow.

Participate in the implementation of new processes/tools/transformation activities, process improvements, etc.

Provide mentorship and guidance to new joiners.

  1. Diploma or degree in Business or any related field.
  2. More than 3 years' experience in a Sales Support role in the IT industry.
  3. Proficient in English, Mathematics, Excel, and Microsoft Outlook.
  4. A good understanding of the sales/buying cycle and the ability to handle dispute cases.
  5. Good problem-solving skills.
  6. Meticulous and detail-oriented with numbers.


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