Culinary Services Director Assistant

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Limited Full time

Mandarin Oriental Hotel Group Limited requires a skilled Culinary Services Director Assistant to support our culinary operations. In this role, you will assist in managing restaurant services, ensuring excellent customer satisfaction and maximizing profitability.

Responsibilities:
  1. Collaborate with the Restaurant Manager to develop strategies for enhancing the dining experience, focusing on efficient communication between staff and guests.
  2. Work closely with the Restaurant Manager to identify opportunities for increasing sales without compromising quality standards.
  3. Communicate guest feedback promptly to the Restaurant Manager, using the outlet's logbook for documentation.
  4. Promote a positive working environment by encouraging teamwork and regular staff briefings.
  5. Train staff on hotel policies and procedures, emphasizing the importance of IMS systems and OTPs.
  6. Maintain staff awareness of IMS systems through regular training sessions and encourage continuous improvement.
  7. Monitor OTPs and suggest corrective actions to optimize operational efficiency.


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