Business Director for Multifaceted Operations
6 days ago
About the Job
">Are you a seasoned professional with experience in managing multiple business units? Do you have a passion for customer service, team leadership, and community engagement?
">We are seeking a skilled Business Director to oversee the day-to-day operations of our café, dance and piano studio, apparel shop, and children's art centre. As a key member of our team, you will be responsible for driving business growth, ensuring high levels of customer satisfaction, and fostering a positive work environment.
">Key Responsibilities:
">- Operational Management:">
- Oversee the daily operations of our various business units, ensuring they run smoothly and efficiently.">
- Implement and monitor operational policies and procedures to enhance productivity and customer service.">
- Financial Management:">
- Develop and manage budgets for each business unit, monitoring financial performance and providing insights to our owner/director.">
- Prepare financial reports and make recommendations to drive business growth.">
- Team Leadership:">
- Recruit, train, and supervise staff across all business units, fostering a positive and collaborative work environment.">
- Conduct regular performance evaluations and provide coaching and development opportunities.">
- Customer Service:">
- Ensure a high standard of customer service across all business units, handling inquiries, feedback, and complaints effectively.">
- Develop strategies to improve customer satisfaction and retention.">
- Marketing and Business Development:">
- Develop and implement marketing strategies to promote our business units, building relationships with local community groups, schools, and businesses.">
- Plan and execute events, workshops, and promotions to drive sales and growth.">
Requirements:
">- Minimum of 5 years of experience in a managerial role, preferably in a similar multifaceted environment.">
- Strong financial acumen and experience with budget management.">
- Excellent leadership, communication, and interpersonal skills.">
- Proven ability to manage multiple business units and a diverse team.">
- Passion for the arts, community engagement, and customer service.">
- Proficiency in Microsoft Office and business management software.">
- Personal Attributes: Highly organized, creative, strategic thinker, able to thrive in a fast-paced environment, strong problem-solving skills, and sound decision-making abilities.">
What We Offer:
">A competitive salary of RM7,500 - RM12,000 per month, depending on experience, plus benefits and opportunities for career growth.
">If you are a motivated and results-driven individual looking for a new challenge, please apply with your resume and a cover letter outlining your experience and qualifications.
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