Business Director for Multifaceted Operations

6 days ago


Johor Bahru, Johor, Malaysia Nala Groups Full time

About the Job

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Are you a seasoned professional with experience in managing multiple business units? Do you have a passion for customer service, team leadership, and community engagement?

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We are seeking a skilled Business Director to oversee the day-to-day operations of our café, dance and piano studio, apparel shop, and children's art centre. As a key member of our team, you will be responsible for driving business growth, ensuring high levels of customer satisfaction, and fostering a positive work environment.

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Key Responsibilities:

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  • Operational Management:">
  • Oversee the daily operations of our various business units, ensuring they run smoothly and efficiently.">
  • Implement and monitor operational policies and procedures to enhance productivity and customer service.">
  • Financial Management:">
  • Develop and manage budgets for each business unit, monitoring financial performance and providing insights to our owner/director.">
  • Prepare financial reports and make recommendations to drive business growth.">
  • Team Leadership:">
  • Recruit, train, and supervise staff across all business units, fostering a positive and collaborative work environment.">
  • Conduct regular performance evaluations and provide coaching and development opportunities.">
  • Customer Service:">
  • Ensure a high standard of customer service across all business units, handling inquiries, feedback, and complaints effectively.">
  • Develop strategies to improve customer satisfaction and retention.">
  • Marketing and Business Development:">
  • Develop and implement marketing strategies to promote our business units, building relationships with local community groups, schools, and businesses.">
  • Plan and execute events, workshops, and promotions to drive sales and growth.">

Requirements:

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  1. Minimum of 5 years of experience in a managerial role, preferably in a similar multifaceted environment.">
  2. Strong financial acumen and experience with budget management.">
  3. Excellent leadership, communication, and interpersonal skills.">
  4. Proven ability to manage multiple business units and a diverse team.">
  5. Passion for the arts, community engagement, and customer service.">
  6. Proficiency in Microsoft Office and business management software.">
  7. Personal Attributes: Highly organized, creative, strategic thinker, able to thrive in a fast-paced environment, strong problem-solving skills, and sound decision-making abilities.">

What We Offer:

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A competitive salary of RM7,500 - RM12,000 per month, depending on experience, plus benefits and opportunities for career growth.

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If you are a motivated and results-driven individual looking for a new challenge, please apply with your resume and a cover letter outlining your experience and qualifications.



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