Department Head

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full time

About OCBC

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At OCBC, we strive to provide exceptional customer experiences through efficient operations. As a Senior Operations Executive, you will play a crucial role in driving this goal by overseeing the daily activities of our department.

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Job Overview

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In this role, you will be responsible for managing a team of staff, planning capacity, allocating resources, and ensuring compliance with regulatory requirements. You will also champion quality improvements and service enhancements to maintain high service levels.

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Responsibilities:

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  1. Lead and supervise a team of staff in the department.
  2. Plan capacity and allocate resources accordingly to meet the required turnaround time.
  3. Manage the daily operations of the department to ensure effectiveness and efficiency.
  4. Manage daily, monthly, quarterly, and regulatory reporting to relevant parties on an accurate & timely basis to ensure compliance.
  5. Champion quality, process improvements, and other service enhancement projects to maintain high service levels.
  6. Ensure that procedures are well documented and updated.
  7. Willing to handle cash.
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Requirements:

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We are looking for a candidate with 5 years of relevant experience, a recognized University degree, and strong leadership and people management skills. They should also possess good written and verbal communication skills, be highly organized, and have skill in advanced Excel & SharePoint.

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Benefits:

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This role offers a challenging opportunity to work in a dynamic environment, contribute to the growth of the company, and develop your leadership skills.


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