Department Head
3 days ago
About OCBC
">At OCBC, we strive to provide exceptional customer experiences through efficient operations. As a Senior Operations Executive, you will play a crucial role in driving this goal by overseeing the daily activities of our department.
">Job Overview
">In this role, you will be responsible for managing a team of staff, planning capacity, allocating resources, and ensuring compliance with regulatory requirements. You will also champion quality improvements and service enhancements to maintain high service levels.
">Responsibilities:
">- Lead and supervise a team of staff in the department.
- Plan capacity and allocate resources accordingly to meet the required turnaround time.
- Manage the daily operations of the department to ensure effectiveness and efficiency.
- Manage daily, monthly, quarterly, and regulatory reporting to relevant parties on an accurate & timely basis to ensure compliance.
- Champion quality, process improvements, and other service enhancement projects to maintain high service levels.
- Ensure that procedures are well documented and updated.
- Willing to handle cash.
Requirements:
">We are looking for a candidate with 5 years of relevant experience, a recognized University degree, and strong leadership and people management skills. They should also possess good written and verbal communication skills, be highly organized, and have skill in advanced Excel & SharePoint.
">Benefits:
">This role offers a challenging opportunity to work in a dynamic environment, contribute to the growth of the company, and develop your leadership skills.
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