Head of Client Relations

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Full time

Tata Consultancy Services seeks a Head of Client Relations to lead the way in delivering exceptional customer experiences.

This individual will be responsible for ensuring customer satisfaction and loyalty by understanding customer needs, resolving issues, and advocating for their interests within the company.

Responsibilities:

  • Voice of the Customer: The Head of Client Relations will be the voice of the customer, gathering feedback, understanding customer pain points, and translating these insights into actionable recommendations.
  • Issue Resolution: They will resolve customer issues effectively and efficiently, investigating complaints, identifying root causes, and coordinating with relevant teams to implement solutions.
  • Relationship Building: The Head of Client Relations will build strong relationships with customers by providing personalized support, proactively addressing concerns, and demonstrating empathy and understanding.
  • Cross-Functional Collaboration: They will collaborate with various departments to ensure a seamless customer experience, including product development, sales, and marketing.

Benefits:

  • Opportunity to make a meaningful impact on customer satisfaction and loyalty
  • Collaborative and dynamic work environment
  • Professional growth and development opportunities


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