Service Quality Manager

We are looking for an experienced Senior Specialist, Customer Happiness to join our team at ZUS Coffee. In this key role, you will be responsible for maintaining and improving customer satisfaction and loyalty.Main ResponsibilitiesIssue Escalation: Handle complex customer issues and escalate them when necessary.Junior Team Coaching: Coach and develop junior...

About the JobWe are seeking a highly skilled Mandarin Language Service Quality Professional to join our team. This individual will be responsible for monitoring performance, analyzing data, and improving customer service quality.Key TasksMonitoring of agent performance and compliance to company standards and policies.Definition of in-house quality...

Job SummaryThe Quality Assurance and Improvement Analyst role involves monitoring, analyzing data, and improving customer service quality. The ideal candidate will be proficient in both Chinese Mandarin and English.Main ResponsibilitiesRegular monitoring of performance and compliance to company standards and policies.Development of in-house quality...

Job DescriptionThe Supplier Quality Engineer is a key member of the Sensata Technologies team, responsible for leading and supporting daily supplier management activities at the make site.Working closely with cross-functional teams, this individual will resolve supplier-related concerns, lead New Product Development and change management across the site, and...

Job DescriptionThe Service Quality Analyst - Mandarin Speaker role is focused on monitoring performance, analyzing data, and improving customer service quality. The ideal candidate will be proficient in both Chinese Mandarin and English.Main TasksMonitoring of agent performance and compliance to company standards and policies.Development of in-house quality...

Job OverviewThis role is for a Customer Experience Quality Assurance Specialist to monitor, analyze data, improve customer service quality, and drive workflow efficiencies. The ideal candidate will be proficient in both Chinese Mandarin and English.Key ResponsibilitiesRegularly monitor performance and compliance to company standards and policies by...

**Company Overview**Subang Jaya Medical Centre is a leading healthcare provider in Malaysia, committed to delivering high-quality patient care and exceptional service. Our hospital is equipped with state-of-the-art facilities and a team of dedicated professionals who are passionate about providing the best possible care for our patients.**Job Description**We...

Job OverviewSensata Technologies is seeking an experienced Supplier Quality Engineer to lead and support daily supplier management activities.This individual will work closely with cross-functional teams to resolve supplier-related concerns, lead New Product Development and change management across the site, and ensure support for critical projects.Key...

About the Role:\We are seeking a highly skilled Quality Assurance Assistant to join our team at Nexteamwork Corporation Sdn Bhd. As a key member of our quality assurance department, you will play a crucial role in ensuring that our products meet the highest standards of quality and safety.\Key Responsibilities:\Verification and validation of product...

About ZUS CoffeeZUS Coffee is a leading coffee chain dedicated to providing high-quality products and exceptional customer experiences. Our mission is to foster a positive and inclusive environment where customers feel valued and supported.What We OfferWe provide a dynamic and challenging work environment that encourages growth, innovation, and teamwork. Our...

At Agensi Pekerjaan JobScoper Sdn. Bhd., we are seeking a highly skilled Quality Management Professional to join our team.About the RoleThis is an excellent opportunity for a motivated individual to take on a quality management role and drive business growth through improved quality processes.The ideal candidate will have a strong background in quality...

ResponsibilitiesCoordinate and execute event services for corporate events, launches, and annual dinners.Manage event operations, including conference facilities, catering, signage, displays, audiovisual equipment, accommodation, transport, and logistical arrangements.Negotiate service costs within budget constraints.

Job DescriptionWe are looking for a highly skilled Regulatory Affairs and Quality Assurance Specialist to join our team at Terumo. The primary responsibility of this role is to maintain the registration of medical device products in Malaysia.Maintain accurate records of product registrations and ensure timely submissions to regulatory authorities.Collaborate...

Ninja Van is a technology-driven logistics company dedicated to providing seamless delivery services across Southeast Asia.We strive to deliver exceptional customer experiences by leveraging cutting-edge software and operational concepts. Our team works tirelessly to ensure that our delivery services meet the highest standards of quality and efficiency.As a...

About the RoleWe are seeking an experienced Quality Assurance and Improvement Manager to join our Grab Support team in Petaling Jaya. As a key member of the team, you will be responsible for driving quality excellence and developing strategies that enhance customer satisfaction.Key ResponsibilitiesManage quality assurance initiatives across Grab Support...

About the RoleWe are seeking a highly skilled Regulatory Affairs and Quality Assurance Specialist to join our team at Terumo. The primary responsibility of this role is to maintain the registration of medical device products in Malaysia and ensure compliance with GDPMD regulations.Maintain accurate records of product registrations and ensure timely...

Job OverviewThe Customer Experience Associate IV role is a critical position in our organization, responsible for overseeing the quality and accuracy of our services. This includes working closely with the QA Team, Training Team, and client to ensure seamless execution of tasks.The ideal candidate will have excellent attention to detail and organizational...

Job OverviewZUS Coffee is committed to delivering exceptional customer experiences. We're seeking a highly skilled Senior Specialist, Customer Happiness to lead our support team and drive service excellence.Key ResponsibilitiesComplex Issue Resolution: Handle intricate customer inquiries and escalations with professionalism and efficiency.Team Guidance:...

As an HR Shared Services Manager at Genpact, you will play a key role in shaping the future of our Service Delivery Organization in Malaysia.This is an exceptional opportunity to lead a high-performing team and drive operational excellence across the APAC region.Key Responsibilities:Team Leadership: Foster a culture of collaboration, innovation, and...

Aigens Technology Limited is a market leader in F&B and Hospitality technology, empowering brands across the Asia Pacific with innovative solutions that transform customer experiences and maximize operational efficiency.We are seeking an exceptional individual to join our team as a Customer Service Specialist. This role will involve providing excellent...