Service Quality Director

Maxis Malaysia is seeking a Service Quality Manager to lead our Contact Centre operations and ensure exceptional customer experiences.Responsibilities:Develop and implement quality assurance processes to ensure high standards are maintained.Lead the Contact Centre team in delivering excellent customer service, meeting Service Level objectives.Collaborate...

Maxis Malaysia is a leading converged solutions company seeking an Operations Director - Customer Experience to manage our Contact Centre operations.Responsibilities:Manage inbound teams of the Contact Centre to meet Service Level objectives, ensuring customers' enquiries and complaints are attended to promptly.Lead the development and implementation of...

Job Summary:Taylor's Education Group is seeking an experienced Assistant Facilities Director to join our team. The successful candidate will be responsible for assisting the Facilities Director in overseeing the day-to-day operations of our facilities, ensuring that all buildings and properties are well-maintained, and providing excellent customer service to...

We are seeking a Customer Service Operations Director to join our Alternate Channel team at Alliance Bank Malaysia Berhad. As a senior leader, you will be responsible for managing and optimizing the performance of the team in delivering exceptional customer experiences across email, live chat, and social media platforms.Key Responsibilities:To manage and...

About the JobWe are seeking a highly skilled Mandarin Language Service Quality Professional to join our team. This individual will be responsible for monitoring performance, analyzing data, and improving customer service quality.Key TasksMonitoring of agent performance and compliance to company standards and policies.Definition of in-house quality...

About the Company:Taylor's Education Group is a leading education provider with a strong reputation for excellence. We are committed to delivering high-quality education and training programs that meet the needs of our students and stakeholders.Job Overview:We are seeking a highly experienced Director of Operations and Maintenance to join our team. The...

Job SummaryThe Quality Assurance and Improvement Analyst role involves monitoring, analyzing data, and improving customer service quality. The ideal candidate will be proficient in both Chinese Mandarin and English.Main ResponsibilitiesRegular monitoring of performance and compliance to company standards and policies.Development of in-house quality...

About the RoleWe are seeking a highly skilled Sales Director to lead our sales efforts and drive growth. As a key member of our team, you will be responsible for meeting and exceeding sales targets, identifying new business opportunities, and developing strong relationships with customers.About ASSA ABLOY Group:We are a global leader in access solutions,...

The position of Operations Director at Mediskin Sdn Bhd is responsible for overseeing the clinic's daily operations, ensuring efficiency and effectiveness. This includes managing staff, maintaining high service standards, and enhancing client experience.Main ResponsibilitiesSupervise and coordinate daily clinic operations to ensure smooth workflow and...

The Executive Director of HR Services at PEOPLE PROFILERS will oversee the review of employee-related payments, ensuring timely and accurate execution. This involves collaborating with various departments, vendors, and stakeholders to achieve this objective.As part of your daily responsibilities, you will lead and supervise the HR Services team in managing...

We are looking for a Sales and Service Director to lead our retail team. This role involves driving continuous sales and key performance indicators in a high volume retail environment.The ideal candidate will have leadership experience in customer service and a proven track record of delivering sales targets and key performance indicators.The successful...

Job OverviewWe are looking for an experienced Client Services Director to oversee our client relationships and ensure seamless service delivery. The ideal candidate will have a strong background in client management, people leadership, and strategic planning.Key QualificationsMinimum 10+ years of experience in operations, preferably in BPO/ITES industry.7+...

About the Position:We are seeking a highly experienced Courier Services Director to lead our team at Ninja Van. The successful candidate will have a proven track record in managing staff and subcontractors, ensuring that shipments are delivered efficiently and effectively.Key Responsibilities:Lead a team of logistics professionals to ensure seamless delivery...

About UsAt Daythree Business Services Sdn Bhd, we are committed to delivering exceptional customer service and driving business growth through innovative workforce management solutions. We are seeking an experienced Operations Management Director to join our team and lead our workforce management department.About the RoleYou will be responsible for...

About the Role:We are looking for a talented Food Service Director to join our team at Table And Apron Sdn Bhd. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and enhancing customer experience in our bakery in Damansara Kim.Key Areas of Responsibility:Business Growth: Develop and...

This role offers a unique opportunity to be a key decision-maker in Malaysia's growing drone industry. As a Commercial UAV Consultant, you will work with cutting-edge drone technology and influence market trends.We are looking for a skilled professional with hands-on experience in commercial or industrial UAV operations. The successful candidate will be...

Job DescriptionWe are seeking a highly skilled Product Marketing Director to lead our product marketing efforts. As a key member of our team, you will be responsible for developing and executing comprehensive product marketing strategies that drive business growth and customer engagement.About the RoleDevelop and implement product marketing strategies that...

Job DescriptionThe Clinic Operations Director will be responsible for overseeing the day-to-day operations of the clinic, ensuring that all aspects of the business are running smoothly and efficiently. This includes managing staff, coordinating with other departments, and monitoring clinic performance metrics.Main ResponsibilitiesOperational...

We are seeking a dedicated Financial Services Associate Director to join our team at Career Horizons in Petaling Jaya.About the Position:Oversee all aspects of financial services operations, ensuring efficiency and effectiveness.Develop and maintain strong relationships with clients, understanding their needs and preferences.Provide expert advice on...

Job SummaryWe are seeking a highly skilled Service Capability Enhancement Director to join our team at Hitachi Vantara Corporation. As a key member of our service delivery team, you will be responsible for enhancing the service capabilities of our distributors in ASEAN and India.Main ResponsibilitiesDevelop and implement strategies to enhance the service...