Software Technical Specialist

5 days ago


Petaling Jaya, Selangor, Malaysia Quantum Full time

About the Job

We are seeking a skilled Technical Support Specialist to join our APAC Global Call Centre team in Malaysia.

In this role, you will provide expert technical support to customers via various communication channels, utilizing your extensive knowledge of data storage and software systems.

Key Accountabilities

  • Respond to customer inquiries and requests for assistance via phone, email, and other communication channels.

  • Analyze complex technical issues, applying problem-solving skills to determine the root cause and implement effective solutions.

  • Collaborate with internal teams and external partners to ensure timely resolution and excellent customer satisfaction.

  • Maintain accurate records of customer interactions and issue resolutions using our Oracle Service Cloud system.

  • Participate in training and development programs to enhance technical expertise and stay up-to-date with industry developments.

Requirements

  • Bachelor's degree in Computer Science or related field and minimum 4-5 years of experience in technical support or a related field.

  • Fluency in English and Japanese languages.

  • Strong background in data storage, VTL, and NAS products, with experience in LSI, info trend, and ATTO RAID arrays.

  • Familiarity with UNIX system administration and troubleshooting on multiple UNIX platforms (Solaris, HPUX, AIX, and Linux).

  • Proficiency in shell scripting and shell utilities (vi, grep, awk, sed, find, etc.).

Benefits

This is a fantastic opportunity to join a dynamic team and contribute to the success of our customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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