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Marketing Operations Coordinator

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia GREAT EASTERN Full time
About Us
GREAT EASTERN is a well-established market leader and trusted brand in Singapore and Malaysia. We have over 16 million policyholders, including 12.5 million from government schemes.

We provide insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers.

Job Purpose
We are seeking a professional to join our team as a Marketing Support Associate. The role will execute marketing initiatives with the objective to achieve target for GMBIS.

The Role:
  • Process all payments for the Division in compliance with company's procurement guidelines and within timeline.
  • Track and report sales and marketing performance by developing dashboards, monitoring trends, and providing reports to facilitate business development to drive sales and improvement.
  • Keep management informed by preparing operational reports and sales figures appropriately.
  • Conduct after sales services support that includes attending to agents and customers' enquiries, forms management, schemes setup, and managing partner's invoices, commissions, and operational related matters.
  • Maintain quality customer service support while addressing claims and nomination requests from customers.
  • Maintain work process flow by coordinating information and requirements with related operational departments; participating with and providing resources to the new business team.
  • Provide marketing support to Group & Digital Affinity marketers that includes cross-selling and acquiring new customers via both traditional and digital channels.
  • Manage Division daily administrative work.
  • Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks.
  • Maintain awareness of industry trends on regulatory compliance, emerging threats, and technologies in order to understand the risk and better safeguard the company.
  • Highlight any potential concerns/risks and proactively share best risk management practices.