Project Delivery and Support Manager

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia MVC Resources Full time
About the Position

MVC Resources is seeking a Project Delivery and Support Manager to join our team in Kuala Lumpur, Malaysia. This role plays a crucial part in ensuring the successful delivery of technical projects and maintaining customer satisfaction.

The successful candidate will possess a strong understanding of software implementation methodologies and industry best practices. They will be responsible for leading the end-to-end delivery of technical projects, ensuring seamless alignment with overarching business objectives.

The ideal candidate will have 3+ years of experience in customer success, implementation, or technical account management. They will demonstrate exceptional problem-solving abilities and a track record of navigating complex technical challenges.

Responsibilities
  • Collaborate with internal teams and external partners to identify and seize opportunities to enhance customer experience, driving higher product adoption.
  • Act as the primary point of contact for customers throughout the implementation process and provide ongoing support post-implementation.
  • Manage implementation timelines, resource allocation, and customer expectations across multiple accounts to ensure successful outcomes.


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