Retail Luxury Goods and Jewelry Customer Service Manager
5 days ago
This Senior-level position involves leading our Customer Service team to provide world-class support and consistently high-quality results across our e-Commerce channels.
Main Accountabilities:- Drive service quality and customer satisfaction initiatives.
- Coordinate team activities, including scheduling, task assignment, and performance monitoring.
- Guarantee efficient return and dispute processing within e-commerce platforms.
- Develop and maintain quality assurance programs and employee training initiatives.
- Resolve complex customer complaints and escalate as necessary.
- Improve NPS metrics through targeted performance analysis and strategic planning.
- Bachelor's degree in a related field.
- 2-5 years of customer service experience, including 1-2 years in supervisory roles.
- Prior experience in customer service management or similar industries is beneficial.
- Certification in customer service software.
- Availability to work varied shifts and public holidays.
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