KLCC Retail Store Lead

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time
Job Description

This role is for a highly motivated and experienced Retail Store Manager to lead our KLCC store. The ideal candidate will have a strong track record in sales and service, with the ability to exceed targets while maintaining a high level of customer satisfaction.

Key Responsibilities:

  • To achieve and exceed sales and profitability goals through effective short and long-term planning, expense control, and sales and service strategies.
  • To guarantee consistently high standards of customer experience within the store.
  • To recruit, train, develop, and succeed high-performing associates.
  • To manage payroll control and service-driven scheduling to maintain a highly profitable location while providing exceptional customer service.
  • To ensure that all training programs are fully implemented, functional, and results-driven within the store.
  • To analyze customer profiles, buying trends, and competitive information to drive business.
  • To manage and monitor loss prevention education, training, and awareness programs.
  • To be directly responsible for loss prevention compliance within the store.
  • To manage and achieve or exceed all inventory and shrink goals; oversee and manage physical inventory counts.
  • To be directly responsible for the execution and processing of both incoming and outgoing merchandise.
  • To communicate, manage, and execute all marketing opportunities and events within budget and according to policies and procedures.
  • To develop and maintain strong communication with local PR and marketing.
  • To participate in new store openings and/or store closings; travel may be required.
  • To attend all offsite training and position-related meetings as required by the store manager; travel may be required.
  • To ensure execution and maintenance of all visual directives as well as guaranteeing the visual presentation of the store always meets or exceeds company standards.
  • To maintain the physical condition of the store according to relevant guidelines and communicate maintenance needs in a timely manner.
  • To comply with all operational core competencies and key accountabilities.
  • To execute all requirements necessary to maintain a safe and compliant working environment for all store associates.
  • To work non-traditional hours; weekends, evenings, and holidays; overtime may be required.

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