Mobile Device Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Agoh Marketing (M) Sdn Bhd Full time
About the Opportunity

This Mobile Device Specialist role is an exciting opportunity to join our team at Agoh Marketing (M) Sdn Bhd. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth in-store and online.

Key Responsibilities
  • Welcome and engage customers, assess their needs, and recommend mobile devices and accessories.
  • Evaluate trade-in devices, provide accurate value assessments, and facilitate the trade-in process.
  • Achieve and exceed sales targets for mobile devices, accessories, and value-added services.
  • Maintain an organized sales floor, ensuring attractive displays and proper stock levels.
Social Media Engagement
  • Host live sessions on social media platforms to showcase mobile devices, trade-in programs, and promotional offers.
  • Demonstrate product features, answer audience questions, and encourage immediate purchases or store visits.
  • Collaborate with the marketing team to plan live content, promotions, and campaigns.
  • Monitor audience engagement during live sessions and collect feedback to improve future content.
Customer Support and Teamwork
  • Provide outstanding customer service by addressing inquiries and resolving concerns promptly in-store and online.
  • Stay updated on the latest mobile devices, used phone trends, and promotions to educate customers effectively.
  • Work closely with team members to ensure a seamless customer experience across all channels.
Requirements and Qualifications
  • No minimum education requirement.
  • Proven experience in retail sales, preferably in mobile devices or electronics.
  • Able to communicate in English and Mandarin.
  • Fresh graduate welcome to apply.
  • Strong knowledge of mobile devices, operating systems, and accessories.
  • Experience hosting social media live sessions or creating engaging online content.
  • Excellent Communication Skills with the ability to present products confidently and professionally.
  • Strong Negotiation Skills to deal with clients.
  • Familiarity with popular social media platforms and basic video streaming tools.
  • Ability to adapt to a fast-paced environment and meet both in-store and online sales goals.


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