Multifaceted Business Operations Director

13 hours ago

Johor Bahru, Johor, Malaysia Nala Groups Full time

**Company Overview**

Nala Groups is a dynamic and creative organization that brings together various business units under one roof.

Our mission is to provide exceptional customer experiences while driving business growth and community engagement.

As a key member of our team, you will play a crucial role in shaping the future of our company.


**Job Description**

The Multifaceted Business Operations Director will oversee the day-to-day operations of our café, dance and piano studio, apparel shop, and children's art centre.

This role requires a versatile leader who can manage multiple aspects of the business, ensure high levels of customer satisfaction, and drive business growth.

The ideal candidate will have a strong background in management, excellent organizational skills, and a passion for the arts and community engagement.


**Key Responsibilities**

Operational Management:

  • Oversee the daily operations of all business units
  • Ensure all areas are staffed appropriately and run smoothly and efficiently
  • Implement and monitor operational policies and procedures to enhance productivity and customer service

Financial Management:

  • Develop and manage budgets for each business unit
  • Monitor financial performance, including sales, expenses, and profitability
  • Prepare financial reports and provide insights to the owner/director

Team Leadership:

  • Recruit, train, and supervise staff across all business units
  • Foster a positive and collaborative work environment
  • Conduct regular performance evaluations and provide coaching and development opportunities

Customer Service:

  • Ensure a high standard of customer service across all business units
  • Handle customer inquiries, feedback, and complaints effectively
  • Develop strategies to improve customer satisfaction and retention

Marketing and Business Development:

  • Develop and implement marketing strategies to promote the café, studios, shop, and art centre
  • Plan and execute events, workshops, and promotions
  • Build and maintain relationships with local community groups, schools, and businesses

Facility Management:

  • Ensure the cleanliness, safety, and maintenance of all facilities & Coordinate repairs and upgrades as needed

Inventory Management:

  • Oversee inventory levels for the café and apparel shop & Implement effective stock control systems


**Requirements**

Qualifications:

    1. Minimum of 5 years of experience in a managerial role, preferably in a similar multifaceted environment
    2. Strong financial acumen and experience with budget management
    3. Excellent leadership, communication, and interpersonal skills
    4. Proven ability to manage multiple business units and a diverse team
    5. Passion for the arts, community engagement, and customer service
    6. Proficiency in Microsoft Office and business management software
    7. Personal Attributes: Highly organized and detail oriented Creative and strategic thinker Ability to thrive in a fast-paced and dynamic environment Strong problem-solving skills and the ability to make sound decisions

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