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Digital Transformation Lead

2 weeks ago

Petaling Jaya, Selangor, Malaysia Verdant Solar Sdn Bhd Full time

We are Verdant Solar Sdn Bhd, an established solar company driven by a group of passionate individuals to inspire sustainable living among Malaysians. Our mission is to reduce electricity bill commitment & create a greener world via NEM Solar PV.

As our Senior Manager of Digitalization, you will play a critical role in developing and implementing a comprehensive digitalisation strategy that aligns with our overall business goals and objectives.

  • Develop a roadmap for digital transformation projects, outlining key milestones, deliverables, and timelines.
  • Collaborate with the People & Culture team to analyse and digitalise the employee journey from hiring to exit, enhancing the employee experience.
  • Work closely with the Customer Experience team to analyse and streamline the entire customer journey with a focus on process improvements from case closed to TNB meter change and beyond.
  • Implement digital tools to enhance each stage of the customer experience, including CRM system enhancements for lead management and sales team efficiency.
  • Automate NEM and TNB form completion upon customer information input for quotations, ensuring seamless transition from case closed to NEM and TNB applications, through to installations.
  • Transform supply chain management by implementing a real-time inventory tracking system for all stages of closed cases with capability to automate inventory booking upon case closure and material assignment upon customer deposit payment.
  • Drive coordinated installations across multiple regions, scheduling installers systematically, ensuring every customer receives an installation date upon deposit payment and cancellations are significantly reduced.
  • Streamline customer invoicing, supplier billing, and payment processes through digital solutions.
  • Support the development of Verdant Home app, working closely with third-party app developers to create a user-friendly customer portal for real-time journey tracking and energy production monitoring, aiming to implement IoT-based monitoring systems for proactive maintenance of installed solar systems.
  • Establish a centralised data warehouse to consolidate information from various departments and systems, enabling the implementation of business intelligence tools for real-time performance tracking and reporting.