Restaurant Operations Director

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

Company Overview

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Hunters International Sdn Bhd is a renowned organization that operates in the hospitality industry. We are seeking an experienced Restaurant Operations Director to lead our all-day dining/specialty restaurant located at KLIA.

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Job Description:

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The successful candidate will be responsible for managing daily activities, ensuring exceptional guest experiences, and achieving financial targets. This role requires strong leadership skills, excellent customer service abilities, and a passion for delivering outstanding dining experiences.

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Key Responsibilities:

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  • Operational Management">
    • Supervise and coordinate all restaurant activities, including dining room management, staff scheduling, and inventory control.">
    • Maintain high standards of food quality, service, cleanliness, and overall guest satisfaction.">
    • Collaborate with the executive chef and kitchen team to ensure smooth coordination between the front and back of the house.">
    • Monitor and manage food and beverage costs, labor expenses, and other operational budgets.">
    ">
  • Staff Leadership and Training">
    • Recruit, train, motivate, and lead a diverse team of restaurant staff.">
    • Provide ongoing coaching and feedback to ensure optimal performance and professional growth.">
    • Foster a positive work environment that promotes teamwork, open communication, and a strong service-oriented culture.">
    • Develop and implement training programs to enhance staff skills and knowledge.">
    ">
  • Guest Satisfaction">
    • Ensure exceptional guest experiences by maintaining high service standards and promptly addressing any guest concerns or complaints.">
    • Regularly interact with guests, build relationships, and seek feedback to continually improve the dining experience.">
    • Monitor and evaluate guest feedback through various channels and take appropriate actions to address issues and enhance satisfaction levels.">
    ">
  • Financial Management">
    • Develop and implement strategies to achieve revenue and profitability targets.">
    • Monitor financial performance, analyze sales reports, and identify areas for improvement.">
    • Control operational costs and optimize resource utilization without compromising service quality.">
    • Contribute to the development of pricing strategies and menu planning to maximize profitability.">
    ">
  • Health and Safety Compliance">
    • Ensure compliance with health, safety, and sanitation standards, as well as local regulations.">
    • Conduct regular inspections to maintain cleanliness, hygiene, and safety standards.">
    • Train staff on proper food handling procedures, safety protocols, and emergency response measures.">
    ">

Remuneration

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RM 5,000 to 8,000 per month, depending on qualifications and experience. Benefits include night shift allowance, service allowance, monthly evaluation, and travel allowances.

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Working Location: KLIA (Sepang)

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This is a leadership role that requires exceptional customer service skills, strong organizational abilities, and a passion for delivering exceptional dining experiences.

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We offer a competitive salary package and opportunities for career growth and development.

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Required Skills and Qualifications:

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  • Previous experience as a Restaurant Manager or in a similar leadership role for any F&B.">
  • In-depth knowledge of restaurant operations, including front-of-house and back-of-house management.">
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.">
  • Excellent customer service skills and a commitment to delivering exceptional guest experiences.">
  • Exceptional organizational and multitasking abilities, with strong attention to detail.">
  • Financial acumen and the ability to analyze financial reports, control costs, and develop strategies to drive profitability.">
  • Proficient in using restaurant management software and computer systems.">
  • Knowledge of health, safety, and sanitation regulations.">
  • Flexibility to work evenings, weekends, and holidays as required.">
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Benefits:

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  • Night shift allowance">
  • Service allowance">
  • Monthly evaluation">
  • Travel allowances">
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Others:

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  • Basic up to RM 5,500 + night shift allowance + service allowance + monthly evaluation + 200 traveling if not staying in hostel = total salary up to RM 9,000">

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