Senior Fraud Prevention Specialist
2 days ago
Shopee, a leading e-commerce platform, is seeking an experienced User Fraud Quality Analyst to join its team in Kuala Lumpur. As a key member of the fraud prevention unit, you will play a critical role in ensuring the effectiveness and compliance of Shopee's anti-fraud program.
Key Responsibilities- Quality Assurance Reviews: Conduct thorough quality checks on fraud prevention agents' performance, identify areas for improvement, and provide coaching to agents based on quality assessment results.
- Testing and Analysis: Perform detailed testing of fraud processes and systems to identify deficiencies or areas for improvement. This includes reviewing transactional data, customer profiles, fraud detection and prevention strategies.
- Reporting and Documentation: Prepare clear and concise reports documenting findings from quality assurance reviews and testing activities. Communicate these findings to relevant stakeholders and provide recommendations for remedial actions.
- Process Improvement: Collaborate with fraud and risk teams to identify process inefficiencies and propose enhancements to streamline anti-fraud operations while maintaining regulatory compliance.
- Training and Education: Assist in developing and delivering fraud training programs to employees across the organization to raise awareness and understanding of fraud policies, procedures, and regulatory requirements.
- Regulatory Compliance: Stay updated with relevant fraud MOs, regulations, and industry trends. Ensure that Shopee's anti-fraud program adheres to all applicable regulatory requirements.
- Risk Assessments: Participate in risk assessments related to anti-fraud activities and provide insights and recommendations to enhance risk mitigation strategies.
- Bachelor's degree in finance, business, or a related field (or equivalent work experience).
- Knowledge of anti-fraud compliance frameworks, risk assessment methodologies, and anti-fraud systems.
- Experience in conducting quality assurance reviews or audits within the financial services industry.
- Excellent analytical skills with the ability to identify patterns, trends, and anomalies in data.
- Detail-oriented with exceptional documentation and report-writing skills.
- Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
- Ability to work independently and prioritize tasks to meet deadlines.
Mid-Senior level
Employment typeFull-time
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