Technical Service Representative

5 days ago


Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time
Role and Responsibilities

As an IT Support Specialist, your primary focus will be on delivering exceptional customer service and technical support to our internal customers. Key responsibilities include:
  • Techincal Support: Provide first-line technical assistance to end-users, addressing software, hardware, and network-related issues.
  • Incident Resolution: Investigate and resolve IT incidents, collaborating with level 2 support teams when necessary.
  • Knowledge Base Development: Contribute to the growth of the team's collective knowledge by documenting resolutions, best practices, and new technologies.
  • Process Improvement: Collaborate with colleagues to identify areas for process improvement, implementing changes that enhance efficiency and quality of service.


What We Offer

In addition to a dynamic work environment and opportunities for growth and development, we offer competitive remuneration and benefits packages. If you are passionate about delivering exceptional customer experiences and committed to staying ahead of the curve in IT trends, we invite you to join our team as an IT Support Specialist.

  • Petaling Jaya, Selangor, Malaysia Infosys Limited Full time

    About the JobThis is a unique opportunity to join our team as a Technical Customer Service Representative.The successful candidate will have the ability to communicate effectively with customers, both verbally and written.You will engage with customers in situations requiring high levels of interaction and transaction, with increased business complexity and...


  • Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our support team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support via phone, email, or other communication channels.


  • Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time

    Our Commitment to ExcellenceWe are dedicated to delivering exceptional customer experiences through innovative and effective technical support solutions. As a Customer Service Representative at F. Hoffmann-La Roche Gruppe, you will be responsible for providing first-level support for software and hardware incidents and service requests in various...


  • Petaling Jaya, Selangor, Malaysia Genpact Full time

    Job FunctionAs a Financial Services Representative, you will be responsible for processing invoices and documents from suppliers, managing daily document flows, and performing accuracy checks.Key ResponsibilitiesProcess invoices and documents in accordance with internal service levels.Manage daily document flows and identify process improvements.Perform...


  • Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Are you passionate about delivering exceptional customer experiences? Do you have experience in providing technical support and troubleshooting? If so, we would like to hear from you!About the RoleThis is an exciting opportunity to join Agensi Pekerjaan JobScoper Sdn. Bhd. as a CUSTOMER EXPERIENCE REPRESENTATIVE. As a key member of our team, you will be...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    In this Sales and Service Representative role, you will be responsible for handling inbound calls and exhibiting the correct sales and customer experience behaviors throughout the entire interaction.ResponsibilitiesTake a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed.Offer...


  • Petaling Jaya, Selangor, Malaysia refinegrp Full time

    We are looking for a skilled Commercial Sales Representative to join our team at refinegrp. In this role, you will be responsible for developing and maintaining strong relationships with clients in the commercial and industrial solar industry.The ideal candidate should have excellent interpersonal and communication skills, with the ability to explain complex...


  • Petaling Jaya, Selangor, Malaysia RPG Commerce Full time

    RPG Commerce is a direct-to-consumer social e-commerce company dedicated to building cutting-edge everyday essentials.We are seeking an experienced Customer Service Representative to join our team. As a key member of our customer support team, you will provide premium customer support to all customers through various channels.Your primary responsibility will...


  • Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Job OverviewWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Agensi Pekerjaan JobScoper Sdn. Bhd.Key ResponsibilitiesTo provide exceptional customer service via phone, email, or in-person.To efficiently handle customer inquiries, resolving issues in a timely manner.To maintain accurate records of customer...


  • Petaling Jaya, Selangor, Malaysia Digital Labs Sdn Bhd (from M1) Full time

    Job DescriptionThe Technical Services Director will oversee the daily operations of the service desk, ensuring tickets are tracked, managed, and resolved efficiently. You will monitor service desk metrics to ensure high-quality service and work closely with other IT teams to drive improvements in systems, workflows, and communication across departments.You...


  • Petaling Jaya, Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time

    Job Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing excellent customer service and support to our clients. You will serve as the main point of contact for all customer inquiries and concerns and work closely with our sales and...


  • Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    We are seeking a Customer Service Representative to join our team at Agensi Pekerjaan JobScoper Sdn. Bhd.The ideal candidate will have excellent communication skills, both written and verbal, and be fluent in English and Mandarin.Responsibilities include:Fresh Graduate Opportunity: We welcome fresh graduates with a minimum diploma or degree.Language...


  • Petaling Jaya, Selangor, Malaysia AM Sales Full time

    At AM Sales & Marketing SDN BHD, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.About the RoleThis is an exciting opportunity for a motivated and results-driven professional to deliver exceptional customer experiences and drive business growth.Key Responsibilities:Respond to customer...


  • Petaling Jaya, Selangor, Malaysia SupportYourApp Full time

    Your New Challenge:We're seeking a talented Remote Customer Service Representative to join our dynamic team. As a key member of our support team, you'll be responsible for delivering exceptional customer experiences through live chats, emails, and other communication channels. Your primary focus will be on resolving customer inquiries in a timely and...


  • Petaling Jaya, Selangor, Malaysia K Cube Solutions Full time

    We are seeking an exceptional Sales Representative to represent K Cube Solutions at events and retail locations. As a Brand Ambassador, you will engage with potential customers, educate them about our products/services, and drive sales while providing an exceptional brand experience.In this role, you will:Represent the company professionally at face-to-face...


  • Petaling Jaya, Selangor, Malaysia Sime Darby Plantation Berhad Full time

    Job DescriptionThe Technical Services Lead is responsible for overseeing the day-to-day maintenance scope of work, including cleanliness, and implementing projects within the agreed scope.To consistently provide prompt response to requests from building occupants and be proactive in problem-solving.Assist in work implementation to meet the committed annual...


  • Petaling Jaya, Selangor, Malaysia Konica Minolta, Inc. Full time

    Konica Minolta Malaysia is seeking a Sales Representative to build and maintain relationships with new and existing clients.Job ResponsibilitiesRelationship Building: Establish strong ties with clients to understand their needs and preferences.Product Presentations: Showcase the features and benefits of our Company products to clients.Sales Management:...


  • Petaling Jaya, Selangor, Malaysia Summitnext Full time

    At SummitNext, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing excellent customer service and support to our clients.Key Responsibilities:Act as the primary point of contact for all customer inquiries and concernsRespond to customer...


  • Petaling Jaya, Selangor, Malaysia Mandom (Malaysia) Sdn Bhd Full time

    What We OfferMandom (Malaysia) Sdn Bhd is a leading marketing and distribution company that offers a range of exciting opportunities for talented individuals. As a Sales Representative, you will have the chance to develop your skills and advance your career within our company.Key Responsibilities:Coordinate with store staff to maintain product displays and...


  • Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time

    The OpportunityProviding timely and effective support for software and hardware incidents and service requests via multiple channels including telephone, email, chat, self-service portal, ticketing application, etc.Learning and sharing knowledge in different forms such as contributing articles in the Knowledge Database, delivering trainings or facilitating...