Commercial Excellence Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Novo Nordisk AS Full time

Our mission at Novo Nordisk A/S is to defeat serious chronic diseases. To achieve this goal, we need talented professionals who share our commitment to innovation and teamwork. The Customer Engagement Team in Malaysia is dedicated to delivering exceptional commercial sales excellence and customer experiences.

We're looking for a CRM Manager to join our team, someone who can lead CRM strategy, drive adoption, and ensure high-quality data management to maximize Commercial Effectiveness. The position will report to the Customer Engagement Director in Malaysia.

Main Responsibilities:

  • CRM Ownership & Strategy: Implement, integrate, and continuously improve CRM systems, ensuring data quality, compliance, and user adoption.
  • Data Management & Analytics: Provide data-driven insights and develop reports supporting commercial excellence and frontline performance optimization.
  • Training & Adoption: Design and deliver CRM training programs, drive system adoption, and ensure high user engagement.
  • Stakeholder Collaboration & System Integration: Optimize CRM functionality and ensure seamless integration with internal teams and external vendors.
  • Process Innovation & Efficiency: Identify and implement automation, workflow improvements, and new CRM initiatives.


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