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Customer Success Advocate

1 week ago

Johor Bahru, Johor, Malaysia Kenso Corporation Full time

As a Customer Success Advocate, you will play a critical role in ensuring customer satisfaction and loyalty. This involves working directly with customers to resolve technical issues related to our products.

The ideal candidate should possess a strong understanding of hardware and software components, as well as excellent communication skills. Bilingual proficiency in English and Chinese is also required.

The successful applicant will work closely with customers to resolve product failures, stay current on networking technologies, and investigate problems in a lab environment. A degree in Electrical / Electronic Engineering or Computer Science is essential for this role.

We offer a comprehensive benefits package, including 12 days of annual leave and 14 days of medical leave, as well as a performance bonus based on individual performance. Our company culture is innovative and supportive, providing opportunities for growth and development.

Key responsibilities include:

  • Resolving customer complaints regarding product failures
  • Staying up-to-date on the latest networking technologies
  • Investigating problems in a lab environment using hardware and software tools

The successful applicant should have:

  • A degree in Electrical / Electronic Engineering or Computer Science
  • Bilingual proficiency in English and Chinese
  • Excellent communication and problem-solving skills