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Client Success and Revenue Expert

2 weeks ago

Johor Bahru, Johor, Malaysia Exely - Direct Drive for Your Hotel Sales Full time

About Us

Exely Direct Drive for Your Hotel Sales is a pioneering IT company that specializes in creating online solutions and websites for the hotel industry. Our goal is to empower hoteliers to boost their direct sales and streamline operations, ultimately driving revenue growth.

With a distributed team spanning 20 countries across APAC and EMEA regions, we pride ourselves on delivering exceptional customer service and support to our clients across 56 countries.

Job Title: Client Success and Revenue Expert

We are seeking a highly skilled Client Success and Revenue Expert to join our team in Johor Bahru, Malaysia. As a key member of our team, you will be responsible for increasing revenue for our clients (hoteliers) by providing expert advice and guidance on how to optimize their sales strategies.

  • Evaluate client performance and provide actionable insights to improve sales;
  • Develop and implement tailored sales strategies to meet client goals;
  • Build and maintain strong relationships with clients to ensure long-term success.

Requirements

  • Able to go on business trips at least once per quarter;
  • At least 1 year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines;
  • Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage;
  • Strong analytical skills;
  • Ability to communicate complex ideas simply and effectively;
  • Strong relationship-building skills;
  • Comfortable with CRM and computer software (Excel, Power BI);
  • Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).

What We Offer

  • Competitive salary based on your experience;
  • Commissions based on KPI;
  • Remote full-time job with flexible working hours;
  • Laptop, headset, and mobile phone for work;
  • Health insurance after probation;
  • Dedicated training manager and ongoing support;
  • Opportunities for professional growth and development;
  • Collaborative and dynamic work environment;
  • English Speaking Club and networking opportunities.