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Senior Happiness Specialist

7 days ago

Subang Jaya, Selangor, Malaysia ZUS Coffee Full time
About the Role:
The Senior Specialist, Customer Happiness will play a key part in driving customer satisfaction and loyalty at ZUS Coffee. This individual will be responsible for developing and implementing effective customer service strategies, analyzing customer feedback, and mentoring junior team members.

Key Qualifications:
  • Bachelor's degree in Business Administration or a related field.
  • 3-5 years of experience in customer support or operations.
  • Strong knowledge of industry trends and competitive customer service practices.