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Freight Forwarding Operations Coordinator
2 weeks ago
About the Role
">We are seeking an experienced Freight Forwarding Operations Coordinator to join our team at TIME's group. This is a fantastic opportunity to work in a fast-paced environment and be part of a dynamic logistics team.
">Job Description
">- Monitor the operational workflow to ensure full supply chain visibility to the customer.
- Follow up invalid entries received from the customer or authorized partners.
- Monitor shipments on a regular basis and alert the customer team proactively in case of deviation.
- Arrange alternative transportation options if the preferred carrier is unavailable.
- Provide clarifications and/or missing information to the customer.
- Communicate and confirm arrangements to the origin.
Responsibilities
">- Manage and support order management to ensure the best possible service level.
- Meet deadlines and ensure completion of customer service tasks within the expected time frames.
- Ensure a consistent and proactive communication flow with the customer.
- Act as a strong interface to resolve customer problems, manage troubleshooting, and issue resolution.
Requirements
">- Experience in transport management/freight forwarding (air operations).
- Proven track record in a similar role, ideally in a control tower of 4PL environment.
- Excellent command of written and spoken English.
- Must be willing to work on a 24/7 rotational shift.
Benefits
">- Opportunity to work in a dynamic logistics team.
- Fast-paced and challenging work environment.
About Us
">TIME's group is a leading logistics company with a strong presence in the industry.
