Digital Retail Innovator

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

We are seeking a highly motivated and experienced Digital Retail Innovator to join our team. In this role, you will be responsible for designing and developing conversational experiences and user journeys to enhance digital retail customer experience.

About the Opportunity

The Digital Retail Innovator will think big about the future of FinTech (Crypto, Blockchain, etc.) and how you can bring more remarkable customer experience through the system & applications used by ensuring systems & tools used are operating at optimum level.

This role requires a strong understanding of workflows creation and personalized experiences with conversion in mind. The successful candidate will have experience with natural language processing (NLP) techniques and artificial intelligence, and be able to incorporate them into chatbot design.

Responsibilities:
  • Design user-centric conversational experiences and user journeys to enhance digital retail customer experience.
  • Develop and execute AI Chatbot automations and other automations in the tools and technology integrated with chatbot to drive ROI.
  • Work closely with the development team to identify trends and patterns in customer interaction and conversation data that present opportunities to improve operating efficiencies, customer experience, and process improvement through automation.

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