Customer Experience Innovator

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Berhad Full time

We are looking for a Customer Experience Innovator to join our team at Hong Leong Bank Berhad. As a key member of the organization, you will play a vital role in shaping the future of retail banking.

About the Role

As a Customer Experience Innovator, you will be responsible for developing and implementing comprehensive retail branding strategies that align with the bank's brand identity, vision, and business objectives. You will work closely with cross-functional teams to ensure brand consistency across evolving branch formats, using visual merchandising and digital technology to create a progressive and dynamic customer-centric bank branch.

You will lead the development of innovative design concepts for modern branch designs and experiences, translating abstract ideas into concrete design solutions that enhance the customer experience and reinforce the bank's brand identity. Your expertise in project execution and risk management will be essential in delivering exceptional results.

The ideal candidate will possess a Bachelor's Degree in Design, Architecture, Marketing, or a related field, and have more than 3 years of working experience in retail branding, merchandising, or interior design. Experience in medium to large-scale retail transformation projects is an added advantage.



  • Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time

    Job ResponsibilitiesLead a team of IT delivery specialists supporting Customer Management / Wealth Management / Credit Origination platform and strategic projects across the UOB franchise.Build and implement system capabilities based on understanding of business functions and in line with UOB architecture strategy.Ensure cross-functional analysis during...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ten Lifestyle Group Full time

    About UsTen Lifestyle Group is a rapidly growing, entrepreneurial company that provides innovative lifestyle management and concierge services to individuals and businesses worldwide.Our MissionAt Ten Lifestyle Group, we aim to deliver exceptional service experiences that exceed our customers' expectations. We achieve this by leveraging our unique blend of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia PolicyStreet Full time

    In this exciting role as Senior Executive - Insurance Operations, you will focus on driving business growth and delivering exceptional customer experiences in the insurance industry.As part of our talented team at PolicyStreet, you will have the opportunity to develop your skills, learn from experienced professionals, and progress your career in a dynamic...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hays Recruiting MY Full time

    Innovative Healthcare SolutionsA forward-thinking Life Insurer seeks a skilled Assistant Director, Connected Care - Healthcare Specialist to join their team.In this role, you will be responsible for enhancing collaborative care models through innovation in healthcare delivery, patient experience, and integration of clinical processes and digital health. This...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Worldline Full time

    Worldline: A Pioneer in Payments TechnologyWe are shaping the future of commerce by providing innovative payment solutions that empower businesses and individuals worldwide. As a leading player in the industry, we strive to deliver exceptional customer experiences through our cutting-edge technology and dedication to excellence.The OpportunityWe are seeking...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Worldline Full time

    At Worldline, we're revolutionizing the way the world pays and gets paid. Our innovative solutions power the growth of millions of businesses worldwide.The OpportunityWe're seeking a highly skilled Customer Service Manager to join our team in Malaysia, working under the guidance of our Senior Customer Service Manager. This role involves delivering...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    About UsWe are a leading financial institution in Malaysia with a century-long history of innovation and entrepreneurship. We provide comprehensive financial services with a focus on digital transformation. We are seeking a Customer Experience Strategist to join our team.Key Responsibilities:Develop and execute digital marketing strategies to drive business...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Insider Full time

    At Insider, we are driven to help businesses unlock their full potential through our cutting-edge technology. As a Customer Experience Strategist, you will play a critical role in ensuring our clients receive the highest level of service and support.About UsWe are a global B2B SaaS company with a mission to revolutionize the way businesses interact with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia American President Lines Full time

    Location:Kuala Lumpur, MYCustomer Experience Analyst - ARO Customer CareLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Funding Societies Full time

    Funding Societies | Modalku OverviewWe are a leading SME digital financing platform in Southeast Asia, licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam. Backed by prominent investors, we provide business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    About UsOCBC Bank is one of the largest banks in Southeast Asia, with a long history of serving our customers and communities. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.Job OverviewThis is an exciting opportunity to join our team as a Personal Banker, working closely with clients to understand their financial...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Straumann Full time

    Our MissionWe deliver innovation based on evidence, fostering an employer culture that encourages diversity and a powerful 'can-do' attitude.With a strong focus on customer experience, we strive to provide successful integration into Straumann Group operations.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Generali Malaysia Full time

    Manage and lead initiatives to deliver excellent experience at every customer touch point leveraging data, insights, and designing effortless and caring experiences for customers.Main ResponsibilityUncover customer needs and how they interact with our products and services through data & analytics from various insights initiatives. Review customer metrics;...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Lazada Full time

    Lazada Federal Territory of Kuala Lumpur, MalaysiaSenior Manager, Customer ExperienceThe Regional Buyer Experience (CX) team is responsible for improving the end-to-end journey experience for our buyers on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform.Responsibilities:Lead the development of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AFFIN Group Full time

    The RoleThis is an exciting opportunity for a highly skilled and motivated individual to join our team as a Head, Digital Product and Channel. As the custodian and business owner for all digital platforms under the Community Banking division, you will be responsible for defining and maintaining the digital product roadmap, managing product configurations,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SEEK Full time

    Company DescriptionAt SEEK, we serve a noble purpose: to help people live more fulfilling and productive working lives and to help organisations succeed.By joining us, you'll be part of a multi-national technology business that is far-reaching with a start-up working culture that focuses on a set of collaborative values and appreciates dynamic cultures. SEEK...


  • Kuala Lumpur, Kuala Lumpur, Malaysia American President Lines Full time

    Company OverviewThe CMA CGM Group is a global leader in shipping and logistics, serving over 420 ports worldwide. With its subsidiary CEVA Logistics and air freight division CMA CGM AIR CARGO, the company innovates to offer customers a complete range of new shipping, land, air, and logistics solutions.Committed to the energy transition, the CMA CGM Group...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Funding Societies Full time

    Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    About Hong Leong Bank's MissionOur mission is to excel and make a difference by attracting and recruiting the best talent available. We believe that diversity, inclusion, and merit are essential in achieving our goals and creating a positive work environment.With a century of entrepreneurial heritage, we have built a reputation as a leading financial...


  • Kuala Lumpur, Kuala Lumpur, Malaysia PT Mitrausaha Indonesia Grup Full time

    Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which...