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Payment Operations Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia AirAsia Full time

We are seeking a highly motivated and results-oriented professional with a unique blend of experience in project management, business operations, and payment to join our Enterprise Payment team. As the ideal candidate, you will have a proven track record of leading critical projects from conception to successful completion, while ensuring financial optimization and alignment with our overall business goals.

Key Responsibilities:

  • Lead the Payment Operations team to execute and monitor Daily Payment Processes: Diligently process and monitor all incoming and outgoing payment transactions, ensuring adherence to established procedures and deadlines.

  • Operational Reconciliation and Exception Handling: Perform rigorous daily reconciliation of payment transactions, identifying and swiftly resolving discrepancies and handling payment exceptions with precision.

  • Process Optimization and Efficiency: Continuously evaluate and improve payment operations processes to enhance efficiency, reduce errors, and streamline workflows.

  • Operational Documentation and Reporting: Maintain accurate and comprehensive payment operations documentation, including process maps, SOPs, and operational reports.

  • System and Tool Management: Effectively utilize payment processing systems and tools, ensuring optimal performance and identifying opportunities for automation.

Key Performance Indicators (KPIs):

  • Ensure timely and accurate execution of payment transactions.

  • Maintain high-quality payment operations documentation.

  • Identify and implement process improvements to enhance efficiency.