Crypto Fraud Investigator
3 days ago
Job Summary
Tbwa Chiat/Day Inc is seeking an experienced Risk Operations Specialist to join our team in Kuala Lumpur, Malaysia. The successful candidate will be responsible for monitoring transactions and user behavior, conducting on-chain analysis, reviewing customer transactions, investigating chargebacks, and analyzing patterns and trends in fraudulent activities.
Key Responsibilities
The ideal candidate will have the following responsibilities:
- Monitor transactions and user behavior to identify and investigate suspicious activities on and off the platform.
- Conduct on-chain analysis to track cryptocurrency flows and identify patterns associated with fraudulent behavior.
- Review customer transactions to identify fraudulent activities such as account takeover, social engineering, friendly fraud, identity theft, and similar acts/risks.
- Investigate chargebacks / fraud claims and provide analysis on loss trends.
- Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud.
- Analyze patterns and trends in fraudulent activities to improve fraud detection strategies, including examining blockchain data.
- Provide detailed reports on fraud activities, risk exposure, and preventive measures to senior management.
- Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the company's risk; and prepare a comprehensive investigation report for all cases.
- Contact customers via phone and/or email to validate the transactions activities and account information.
- Participate in the continuous improvement of fraud prevention systems by staying updated with industry trends and technology advancements.
Requirements
To be considered for this position, you must have:
- A minimum degree in accounting, finance, business administration, criminology, or other disciplines.
- 2-4 years of relevant fraud investigation experience, preferably in the crypto, banking, financial, or fintech sector.
- Strong ability to find fraud patterns, trends, and possess critical thinking skills.
- Experience with different payment methods and platforms.
- Ability to learn new technology tools quickly.
- Willingness to work according to given shift schedule to support 24x7 operations.
- Good communication skills in both verbal and written for English, and proficiency in Chinese (Mandarin) is beneficial.
- Experience in customer service is a plus.
What We Offer
We offer a competitive remuneration package, including a basic salary and yearly bonuses, a meal allowance of up to RM 500 per month, and a convenient workplace near the MRT TRX station.
Growth Opportunities
This role offers excellent prospects for growth and promotion, as well as opportunities to develop your skills and expertise in the field of risk operations.
Culture
Our company culture values diversity, inclusivity, and collaboration. We strive to create a welcoming and supportive work environment that fosters creativity, innovation, and excellence.
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