Technical Dispatch Manager

1 week ago


Klang, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full time

About GrabTaxi Holdings Pte. Ltd.

We are Southeast Asia's leading superapp, providing a platform for food delivery, transportation, and more. Our team is passionate about harnessing technology to improve the lives of our users and driver-partners. We believe in fostering an inclusive and equitable workplace that enables diverse individuals to grow and perform at their best.

Job Description

Lead Product Manager, Dispatch

The Dispatch team is responsible for building and managing the core platform that determines how millions of daily incoming orders can be effectively dispatched to available driver supply. As a Lead Product Manager, you will own the product strategy for order dispatch and work closely with Engineers, Data Scientists, Analysts, and Business Owners to execute effectively.

Your Key Responsibilities

  • Owning and defining the product strategy for the problem space and working closely with a team of Engineers, Data Scientists, Analysts, and Business Owners to execute on that strategy.
  • Defining a clear outlook and roadmap for building platform dispatching capabilities across Grab's services, ensuring the delivery of exceptional and highly efficient user experiences.
  • Collaborating closely with Grab's Mobility and Delivery product teams and country stakeholders to refine service value propositions, drive go-to-market execution, and enhance product quality for our users.

Requirements

  • At least 5 years of direct experience in product management at a tech company, preferably with designing and managing platform products.
  • Demonstrated ability to maintain a customer-first mindset throughout all stages of product development.
  • Comfortable engaging in technical discussions and clearly explaining technical and business concepts to varied audiences.
  • Proficiency in using data to guide decision-making processes and critical thinking.
  • Experience working with diverse stakeholders and understanding their perspectives and constraints.

Benefits

  • Comprehensive medical insurance and term life insurance.
  • A flexible benefits package that suits your needs and aspirations.
  • Parental and birthday leave, as well as volunteering leave to give back to your communities.
  • Flexible work arrangements, including differentiated hours.

We are committed to building an inclusive and equitable workplace that enables diverse individuals to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.



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