Support Services Expert
1 week ago
We are a company that provides integrated end-to-end logistics solutions across Southeast Asia. Our mission is to move goods efficiently, making it seamless for freight forwarders, shippers, and eCommerce platforms to transport goods. We coordinate with many Cargo Terminal Operators (CTOs) and ground handlers to ensure timely and cost-effective cargo movements.
Your Role
As a member of our team, you will manage support tickets, troubleshoot issues, and communicate effectively with internal and external stakeholders. You will prioritize tickets, provide solutions, and escalate cases when necessary. Additionally, you will use Google Sheets and Excel for reporting and data management.
Requirements
Experience in a tech or SaaS environment is essential. You must be able to work under high-pressure situations, handle multiple tickets simultaneously, and possess strong proficiency in Google Sheets/Excel. Excellent written and verbal communication skills in English are also required.
What We Offer
We offer a dynamic work environment, opportunities for growth and development, and a competitive salary package. We value diversity and inclusion, creating a team where everyone feels valued. If you're passionate about making a difference, we'd love to hear from you.
How to Apply
We welcome applications from candidates who share our passion for logistics and customer service. If you meet the requirements and qualifications listed above, please apply to join our team.
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