Business Process Executive
5 days ago
Job Summary:
Cognizant seeks a highly skilled Process Executive to work as an Operator for Basic Review. The ideal candidate will make outbound calls, review attributes following the GDO Policy, and ensure 100% compliance with quality, productivity, and escalation standards.
Responsibilities:
- Verify and review information according to policy and guidelines.
- Analyze data, moderate and fix relevant data, resolve user reports and queries.
- Perform basic listing reviews.
- Identify spam trends, escalate to relevant teams, and adhere to process quality metrics.
- Makes outbound calls to gather information from businesses.
Qualifications:
- Excellent English speaking skills.
- Native Vietnamese speaker with reading, writing, and speaking abilities.
- Experience in ISV Hi-Tech or Customer Support domains is advantageous.
- Able to work from the office during day shifts.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational abilities.
- Able to work independently and as part of a team.
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