Business Process Executive

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

Job Summary:

Cognizant seeks a highly skilled Process Executive to work as an Operator for Basic Review. The ideal candidate will make outbound calls, review attributes following the GDO Policy, and ensure 100% compliance with quality, productivity, and escalation standards.

Responsibilities:

  1. Verify and review information according to policy and guidelines.
  2. Analyze data, moderate and fix relevant data, resolve user reports and queries.
  3. Perform basic listing reviews.
  4. Identify spam trends, escalate to relevant teams, and adhere to process quality metrics.
  5. Makes outbound calls to gather information from businesses.

Qualifications:

  • Excellent English speaking skills.
  • Native Vietnamese speaker with reading, writing, and speaking abilities.
  • Experience in ISV Hi-Tech or Customer Support domains is advantageous.
  • Able to work from the office during day shifts.
  • Strong communication and interpersonal skills.
  • Detail-oriented with excellent organizational abilities.
  • Able to work independently and as part of a team.


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