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Strategic Process Consultant

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia iFAST Global Hub AI Full time
About the Role

The Strategic Process Consultant will play a crucial role in defining, analyzing, and documenting business change requirements. This position involves collaborating with business users to develop functional and technical solutions to business problems in alignment with the company's strategic objectives.

To succeed in this role, you will need to have a deep understanding of the current organizational situation, existing and future business processes, and be able to conduct gap analysis to identify areas for improvement. Your goal will be to help improve processes to support growing business demands.

Key Responsibilities:
  • Develop and document business processes and/or technical process flows, charts, etc.
  • Work with colleagues and suggest changes to business processes.
  • Investigate business issues using own initiative.
  • Communicate key insights and findings to Project Stakeholders.
  • Engage regularly with stakeholders to keep all interested parties updated in project progress.
  • Own and develop relationship with stakeholders, working with them to optimize and enhance system integration.
  • Perform quality assurance.
  • Help design, document, and maintain system processes.
  • Create direct channels of communication to software and application developers to get the job done without managerial interjection.
  • Report on common sources of technical issues or questions and make recommendations to Functional Heads.
  • Plan, schedule, and track project timelines and milestones using appropriate tools.
  • Deliver project progress reports, proposals, related documentation, and presentations.