Customer Experience Specialist
4 days ago
ZUS Coffee is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.
Key Responsibilities- Customer Support: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Product Knowledge: Develop and maintain in-depth knowledge of our products and services to provide accurate and helpful information to customers.
- Communication: Communicate effectively with customers through various channels, including phone, email, and live chat.
- Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner.
- Team Collaboration: Work closely with colleagues to achieve team goals and objectives.
- Continuous Improvement: Identify areas for improvement and implement changes to enhance customer satisfaction and experience.
- Education: SPM/Diploma or equivalent.
- Experience: At least 1-2 years of working experience in customer service.
- Skills: Strong communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in English and Bahasa.
- Personal Qualities: Detail-oriented, meticulous, and able to work under pressure, with a strong commitment to customer satisfaction.
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Customer Experience Specialist
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Customer Experience Specialist
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Customer Experience Specialist
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