Sales Support Specialist

17 hours ago


Kuching, Sarawak, Malaysia Rentokil Initial Full time
Job Description

We are seeking a highly motivated and organized Administrative Executive to join our team at Rentokil Initial. As a key member of our operations team, you will be responsible for providing administrative support to our sales team and contributing to the success of our business.

Responsibilities
  • Prepare correspondence, presentations, and reports to support the sales team.
  • Maintain and update the CRM system, ensuring accurate and up-to-date customer information.
  • Coordinate and follow-up on customer orders to ensure timely delivery and resolution of any issues.
  • Work closely with key account owners and credit control to manage and resolve customer-related credit issues.
  • Provide back-up support to key account owners in preparing renewal contracts and maintaining physical renewal status.
  • Assist and support key account owners in preparing physical renewal paperwork and documents for reduction/termination submission.
  • Use telephones to reach out to customers and verify order and account information.
  • Serve as a point of contact for key account customers with queries about services, products, orders, and deliveries.
  • Follow up with key account owners on required documents and missing information.
  • Process repeat orders via email or phone upon request by key account owners.
Requirements
  • Minimum 2 years of experience providing sales and customer service support in a service or retail environment.
  • Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint).
  • Ability to work independently, exercise good judgment, and finalize solutions.
  • Organizational skills and attention to detail are critical as the individual will often face shifting priorities on multiple assignments.
  • Excellent verbal, presentation, and written skills; ability to communicate and document complex processes in a clear and concise manner.
  • Strong interpersonal skills to demonstrate teamwork and flexibility while working with all levels of the organization.
  • Strong attention to detail with a high degree of accuracy.
  • Strong process orientation and analytical and deductive reasoning skills.
  • Ability to juggle multiple priorities, handle highly confidential information, and a self-starter attitude.


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