Sales Support Specialist
17 hours ago
We are seeking a highly motivated and organized Administrative Executive to join our team at Rentokil Initial. As a key member of our operations team, you will be responsible for providing administrative support to our sales team and contributing to the success of our business.
Responsibilities- Prepare correspondence, presentations, and reports to support the sales team.
- Maintain and update the CRM system, ensuring accurate and up-to-date customer information.
- Coordinate and follow-up on customer orders to ensure timely delivery and resolution of any issues.
- Work closely with key account owners and credit control to manage and resolve customer-related credit issues.
- Provide back-up support to key account owners in preparing renewal contracts and maintaining physical renewal status.
- Assist and support key account owners in preparing physical renewal paperwork and documents for reduction/termination submission.
- Use telephones to reach out to customers and verify order and account information.
- Serve as a point of contact for key account customers with queries about services, products, orders, and deliveries.
- Follow up with key account owners on required documents and missing information.
- Process repeat orders via email or phone upon request by key account owners.
- Minimum 2 years of experience providing sales and customer service support in a service or retail environment.
- Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint).
- Ability to work independently, exercise good judgment, and finalize solutions.
- Organizational skills and attention to detail are critical as the individual will often face shifting priorities on multiple assignments.
- Excellent verbal, presentation, and written skills; ability to communicate and document complex processes in a clear and concise manner.
- Strong interpersonal skills to demonstrate teamwork and flexibility while working with all levels of the organization.
- Strong attention to detail with a high degree of accuracy.
- Strong process orientation and analytical and deductive reasoning skills.
- Ability to juggle multiple priorities, handle highly confidential information, and a self-starter attitude.
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