Administrative Support Specialist

2 days ago


Kuching, Sarawak, Malaysia Rentokil Pest Control South Africa Full time

About the Role

We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our dynamic team. As an Administrative Support Specialist, you will provide exceptional support to our sales team, ensuring seamless communication and efficient operations.

Responsibilities:

  • Prepare correspondence, presentations, reports, and other special projects for sales and sales managers.
  • Assist key account owners in updating account details in CRM system (Icabs).
  • Maintain and update CRM system (Icabs) with customer contact strategy tickets, customer complaint tickets, and client retention tickets.
  • Coordinate and follow up on customer orders for key account owners.
  • Work with key account owners and credit control to manage and resolve customer-related credit issues, follow through on expired POs, assist to validate PO details, and assist to chase outstanding POs.
  • Provide back-up support to key account owners in preparing renewal contracts, lost-in-trade correspondence, e.g., lost unit/faulty unit, and keep track of physical renewal status.
  • Assist and support key account owners in preparing physical renewal paperwork, prepare documents for reduction/termination submission, prepare credit notes or debit notes request forms if required by Key Account Owners.
  • Use telephones to reach out to customers and verify order and account information.
  • Serve as a point of contact for key account customers with queries about services, products, orders, and deliveries and provide support for key account owners, assist to liaise with BSS and admin on service and contract-related issues, and liaise with the service planners to ensure timely deliveries upon request from Key Account Owners.
  • Follow up with key account owners on required documents and missing information.
  • Process repeat orders via email or phone upon request by Key Account Owners.
  • Stay up-to-date with new service lines and innovation.
  • Communicate important feedback from customers internally and update Icabs customer information.

Requirements:

The ideal candidate will possess:

  • A minimum of 2 years of experience providing sales and customer service support in a service or retail environment.
  • Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint).
  • Ability to work independently, exercise good judgment, and find solutions.
  • Organizational skills and attention to detail are critical as the individual will often face shifting priorities on multiple assignments.
  • Excellent verbal, presentation, and written skills; ability to communicate and document complex processes in a clear and concise manner.
  • Strong interpersonal skills to demonstrate teamwork and flexibility while working with all levels of the organization.
  • Strong attention to detail with a high degree of accuracy.
  • Strong process orientation and analytical and deductive reasoning skills.
  • Ability to juggle multiple priorities, handle highly confidential information, and a self-starter attitude.
  • Understanding of sales performance metrics will be a plus.
  • Required valid driving license because driving is part of the job requirement for this designation.

Benefits:

Rewards and Benefits

  • Attractive base salary and sales incentives.
  • Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life, and Personal Accident.
  • Out-patient & Specialist Coverage.
  • Dental & Optical Coverage.
  • Additional Retirement benefits.
  • Staff Purchase Plans.

About Us

We welcome individuals who share our passion for delivering exceptional results and making a positive impact. If you're a motivated and dedicated professional looking for a new challenge, we encourage you to apply.



  • Kuching, Sarawak, Malaysia Jubilant Wealth Management Full time

    Jubilant Wealth Management is a dynamic and forward-thinking company that offers an exciting opportunity for a Personal Assistant to join our team.About the JobWe are seeking a highly skilled and motivated individual to provide administrative support to our sales team. The ideal candidate will have excellent communication skills, both written and verbal, and...


  • Kuching, Sarawak, Malaysia Noms Malaysia Full time

    Noms Malaysia, a fast-food brand that began in 2015 with a food truck in Kuching, Sarawak, is seeking an Administrative Assistant to join its team. As a full-time on-site employee, the successful candidate will provide administrative support, handle phone calls with professionalism, and utilize clerical skills in day-to-day operations.Key...


  • Kuching, Sarawak, Malaysia Gaya Steps Sdn Bhd Full time

    About the RoleWe are seeking an Accounting Support Specialist to join our team at Gaya Steps Sdn Bhd. In this role, you will be responsible for supporting our accounting functions, including preparing payment vouchers, processing invoices, and communicating with clients and suppliers.As an Accounting Support Specialist, you will work closely with our...


  • Kuching, Sarawak, Malaysia Asia China Education and Culture (ACEC) Association Full time

    This role is an Administrative Specialist with a focus on Contract Management. Key responsibilities include managing company contracts, coordinating with departments to resolve contract-related issues, and maintaining the contract management system.ResponsibilitiesFull-cycle contract management including drafting, reviewing, approving, filing, and follow-up...


  • Kuching, Sarawak, Malaysia New Heart Network Agency Full time

    Job ResponsibilitiesThe Office Administrator will be responsible for the following duties:Coordinate office activities and operations to ensure efficiency and compliance with company policies.Supervise administrative staff and delegate tasks to ensure performance goals are met.Manage agendas, travel arrangements, and appointments for senior management.Handle...


  • Kuching, Sarawak, Malaysia Rentokil Pest Control South Africa Full time

    Job SummaryWe are looking for a highly motivated sales support executive to join our team. As a sales support executive, you will provide administrative support to the sales team and assist with customer service activities.Key Responsibilities:Provide administrative support to the sales team.Manage customer relationships and respond to customer...


  • Kuching, Sarawak, Malaysia Flash Malaysia Express Full time

    Flash Malaysia Express is looking for a Supply Chain Support Specialist to assist in monitoring service points and analyzing operational information.The successful candidate will possess strong analytical skills and be proficient in MS Office, particularly Excel.Responsibilities:Monitor service points across designated areas and maintain accurate...


  • Kuching, Sarawak, Malaysia Rentokil Initial Full time

    Job DescriptionWe are seeking a highly motivated and organized Administrative Executive to join our team at Rentokil Initial. As a key member of our operations team, you will be responsible for providing administrative support to our sales team and contributing to the success of our business.ResponsibilitiesPrepare correspondence, presentations, and reports...


  • Kuching, Sarawak, Malaysia Asia China Education and Culture (ACEC) Association Full time

    We are seeking an experienced Administrative Specialist with a focus on Contract Management to join our team. The successful candidate will have excellent contract management skills, proficiency in office software, and strong organizational abilities.About the PositionThis role involves managing company contracts, coordinating with departments to resolve...


  • Kuching, Sarawak, Malaysia Rentokil Initial Full time

    Job OverviewRentokil Initial is seeking an experienced Administrative Executive to join our team. As a key member of our operations team, you will be responsible for providing administrative support to our sales team and contributing to the success of our business.Key ResponsibilitiesProvide administrative support to the sales team, including preparing...


  • Kuching, Sarawak, Malaysia New Heart Network Agency Full time

    Company OverviewThe New Heart Network Agency is a dynamic and innovative organization that prides itself on providing exceptional service to its clients. We are seeking a highly skilled and experienced Office Administrator to join our team and contribute to our mission of delivering outstanding results.As an Office Administrator, you will be responsible for...


  • Kuching, Sarawak, Malaysia Noms Malaysia Full time

    The Administrative Assistant role at Noms Malaysia is ideal for individuals who enjoy working in a dynamic environment and possess excellent communication skills. Key responsibilities include answering phone calls, managing paperwork, and maintaining a professional demeanor.Work EnvironmentWe offer a friendly and supportive work environment with...


  • Kuching, Sarawak, Malaysia Jubilant Wealth Management Full time

    We are looking for a highly skilled Administrative Support Specialist to join our team at Jubilant Wealth Management.About the RoleThis is an exciting opportunity for someone who wants to work in a dynamic and fast-paced environment. As an Administrative Support Specialist, you will be responsible for providing high-level administrative support to our sales...


  • Kuching, Sarawak, Malaysia Jubilant Wealth Management Full time

    We are seeking a highly skilled Executive Administrative Aide to join our team at Jubilant Wealth Management.About the RoleThis is an exciting opportunity for someone who wants to work in a dynamic and fast-paced environment. As an Executive Administrative Aide, you will be responsible for providing high-level administrative support to our executive team,...


  • Kuching, Sarawak, Malaysia Asia China Education and Culture (ACEC) Association Full time

    The Asia China Education and Culture (ACEC) Association is seeking an experienced Administrative Specialist with a focus on Contract Management to join our team. The successful candidate will have excellent contract management skills, proficiency in office software, and strong organizational abilities.About the RoleThis position involves managing company...


  • Kuching, Sarawak, Malaysia Rentokil Pest Control South Africa Full time

    Job DutiesThis position is responsible for providing administrative support to the sales team and assisting with customer service activities. Key responsibilities include managing customer relationships, preparing correspondence and reports, and updating CRM system with accurate customer information.Requirements:Minimum 2 years of experience in sales support...


  • Kuching, Sarawak, Malaysia International SOS Full time

    Job OverviewWe are seeking a skilled Clinical Health Specialist to join our team at International SOS. This role plays an integral part in supporting site health care services, overseeing clinical and medical management within the clinic, and providing emergency medical care.The ideal candidate will have 3 years of experience in emergency settings, hold a...


  • Kuching, Sarawak, Malaysia Level Up Fitness Full time

    About UsAt Level Up Fitness, we are committed to providing high-quality fitness services to our members.We are a fast-growing fitness chain with a modern office environment and a strong focus on innovation.We offer a dynamic and supportive work environment that encourages collaboration and growth.What We Offer:A modern, supportive office...


  • Kuching, Sarawak, Malaysia SEKAMA PHARMACY SDN BHD Full time

    Job DescriptionInventory Management: Take ownership of all medication and pharmaceutical supplies, ensuring accurate tracking and restocking as needed.Sales Transactions: Process transactions for medications and other pharmaceutical supplies with precision and attention to detail.Clinical Support: Direct patients to our pharmacist for guidance on...


  • Kuching, Sarawak, Malaysia Dailieng Full time

    Service AdvisorJob SummaryDailieng is seeking a skilled and customer-focused Automotive Service Specialist to join our team.Responsibilities:To communicate effectively with customers to identify mechanical issues with their vehicles and recommend necessary repairs.To work closely with service administrators to prepare repair orders, including detailing...