Administrative Support Specialist
2 days ago
About the Role
We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our dynamic team. As an Administrative Support Specialist, you will provide exceptional support to our sales team, ensuring seamless communication and efficient operations.
Responsibilities:
- Prepare correspondence, presentations, reports, and other special projects for sales and sales managers.
- Assist key account owners in updating account details in CRM system (Icabs).
- Maintain and update CRM system (Icabs) with customer contact strategy tickets, customer complaint tickets, and client retention tickets.
- Coordinate and follow up on customer orders for key account owners.
- Work with key account owners and credit control to manage and resolve customer-related credit issues, follow through on expired POs, assist to validate PO details, and assist to chase outstanding POs.
- Provide back-up support to key account owners in preparing renewal contracts, lost-in-trade correspondence, e.g., lost unit/faulty unit, and keep track of physical renewal status.
- Assist and support key account owners in preparing physical renewal paperwork, prepare documents for reduction/termination submission, prepare credit notes or debit notes request forms if required by Key Account Owners.
- Use telephones to reach out to customers and verify order and account information.
- Serve as a point of contact for key account customers with queries about services, products, orders, and deliveries and provide support for key account owners, assist to liaise with BSS and admin on service and contract-related issues, and liaise with the service planners to ensure timely deliveries upon request from Key Account Owners.
- Follow up with key account owners on required documents and missing information.
- Process repeat orders via email or phone upon request by Key Account Owners.
- Stay up-to-date with new service lines and innovation.
- Communicate important feedback from customers internally and update Icabs customer information.
Requirements:
The ideal candidate will possess:
- A minimum of 2 years of experience providing sales and customer service support in a service or retail environment.
- Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint).
- Ability to work independently, exercise good judgment, and find solutions.
- Organizational skills and attention to detail are critical as the individual will often face shifting priorities on multiple assignments.
- Excellent verbal, presentation, and written skills; ability to communicate and document complex processes in a clear and concise manner.
- Strong interpersonal skills to demonstrate teamwork and flexibility while working with all levels of the organization.
- Strong attention to detail with a high degree of accuracy.
- Strong process orientation and analytical and deductive reasoning skills.
- Ability to juggle multiple priorities, handle highly confidential information, and a self-starter attitude.
- Understanding of sales performance metrics will be a plus.
- Required valid driving license because driving is part of the job requirement for this designation.
Benefits:
Rewards and Benefits
- Attractive base salary and sales incentives.
- Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life, and Personal Accident.
- Out-patient & Specialist Coverage.
- Dental & Optical Coverage.
- Additional Retirement benefits.
- Staff Purchase Plans.
About Us
We welcome individuals who share our passion for delivering exceptional results and making a positive impact. If you're a motivated and dedicated professional looking for a new challenge, we encourage you to apply.
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