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Transportation Operations Specialist
We are seeking an experienced transportation operations specialist to join our team. In this role, you will be responsible for monitoring and evaluating the performance of our contracted transport vendors, ensuring compliance with operational standards and safety protocols.
Responsibilities:
- Monitor and analyze KPIs for all transport vendors, including on-time delivery, transit time adherence, vehicle turnaround time, trip reliability, and exception handling.
- Conduct regular performance reviews with vendors; develop and maintain performance scorecards and dashboards to measure efficiency and reliability.
- Serve as the primary point of contact for transport-related escalations tied to vendor performance. Collaborate with internal teams and vendors to resolve service failures, delays, and non-compliance.
- Identify recurring service gaps and work with vendors to implement corrective and preventive actions. Propose and execute improvement plans aligned with service level agreements.
- Maintain up-to-date records of service level agreements, audit reports, and insurance documents.
- Partner with operations teams to ensure timely vehicle placement, load execution, and customer satisfaction.
- Organize training sessions and workshops for vendors to align on operational standards, technology adoption, and compliance protocols.
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