Senior Operations Consultant

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time
About the Role:

This position plays a critical role in transforming Global Operations (Ops) through end-to-end process re-engineering and improvement. As a Senior Process Consultant, you will manage complex transformation programs, lead cross-functional teams, and drive business growth through process excellence.

Your Key Responsibilities Will Include:

  • Developing and implementing process transformation strategies to improve operational efficiency and effectiveness.
  • Leading large-scale process improvement initiatives, driving cultural change, and fostering a culture of continuous improvement.
  • Collaborating with stakeholders to identify and prioritize business opportunities, developing and executing plans to deliver process improvements.
  • Designing and implementing effective communication and training programs to ensure successful adoption of new processes.
  • Mentoring and coaching process analysts to develop their skills and expertise.
  • Staying up-to-date with industry trends, best practices, and emerging technologies to continuously improve process efficiency and effectiveness.
  • Building strong relationships with senior stakeholders, influencing decision-making, and driving business outcomes.


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