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Executive - Supply Chain Operations

1 week ago

Subang Jaya, Selangor, Malaysia Ninja Van Full time
Job Overview

Ninja Van is seeking an experienced Executive, Fulfillment (Key Account) to join our team. This role requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.

  • The successful candidate will be responsible for managing client relationships, operations, and customer support.
  • They will also be required to manage day-to-day operations, handle change requests, and provide customer support.
  • Additionally, the candidate will collaborate with internal stakeholders to understand customer needs and communicate learnings.
  • They will also be responsible for maintaining customer success metrics, documentation, and data.
  • The candidate will work closely with the legal team on contract negotiation and engagements.
  • They will also be required to handle inquiries and perform related duties.
Requirements
  • At least 1 year experience in sales, business development, account management, customer success, or operations role.
  • Experience in 3PL logistics business, particularly fulfillment and warehousing.
  • A track record of providing service that meets shipper or platform expectations.
  • Candidate must possess at least a Diploma / Degree in any field.
  • A strategic, innovative, and creative personality with a strong business acumen.
  • A passion for working in and managing a fast-paced, collaborative environment.
  • Adept multi-tasker with ability to quickly prioritize and effectively delegate tasks.
  • Operations or account management experience in the logistics market (either eCommerce or B2B).
  • Strong existing working relationships with clients and internal teams.
  • Proficiency in Microsoft Office (Word, PowerPoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms).
  • Proficiency in English and Bahasa Melayu (Reading, Writing & Speaking). Proficiency in Mandarin will be an added advantage for handling overseas clients.