Help Desk Specialist
3 days ago
About the Role:
We are seeking a highly motivated and detail-oriented Help Desk Specialist to join our team at PRIVASIA Technology Berhad. As a Help Desk Specialist, you will be the first point of contact for customers, providing technical support and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide first-level technical support via phone, email, or chat
- Determine incident scope and impact, escalating unresolved queries to the next level of support as needed
- Follow up with customers to ensure issues are resolved and provide guidance throughout the process
- Track and update customer data, producing activity reports as required
- Contribute to the growth and maintenance of our internal knowledge base
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or equivalent
- Proficiency in English and Bahasa Malaysia
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a 24/7 shift environment
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