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Operational Efficiency Specialist

1 week ago

Ipoh, Perak, Malaysia Hong Leong Bank Full time

About Hong Leong Bank

Hong Leong Bank is a leading financial institution in Asia, committed to delivering excellent customer service and innovative solutions. We are seeking an experienced Operational Efficiency Specialist to join our team.

Main Responsibilities

  • Represent HLB in relationship building with the community;
  • Provide support to the Branch Manager/Customer Service and Operations Manager to deliver the expected levels of customer service, cross-selling (for products applicable) and contribute to operational control and compliance as specified by the Bank;
  • Carry out other duties as assigned periodically;
  • Maintain confidentiality of customers and Bank's information in a responsible manner;
  • Keep a clean, organized work area and maintain a professional appearance;
  • Filing of reports;
  • Where needed, assist in branch housekeeping activities;

Requirements

  • Related working experience in financial institution or related field;
  • Possess customer interaction / cash handling / transaction processing / sales experience;
  • Basic banking knowledge;
  • High level of integrity and accountability;
  • Excellent service mindset and communication skills and cross selling skills;
  • Professional appearance and courtesy;