Business Operations Specialist

5 days ago


Ipoh, Perak, Malaysia Hong Leong Bank Full time

About Hong Leong Bank
We are a leading financial institution in Malaysia with a century-old entrepreneurial heritage. Our comprehensive financial services are guided by a Digital-at-the-Core ethos, earning us industry recognition and accolades for our innovative approach to making banking simpler and more effortless for our customers.

Job Summary

We seek an exceptional Business Operations Specialist to join our team. The ideal candidate will be responsible for delivering superior customer service, meeting sales targets, and ensuring the smooth operation of our branches.

  • Provide outstanding customer service and contribute to high CSAT scores;
  • Meet or exceed sales targets for specific products;
  • Learn and utilize I-Pads/other devices for customer service/cross-selling;
  • Assist with calling customers for service/sales interactions;
Responsibilities
  • Carry out Branch RCSA through sample checking and effective rectification;
  • Process transactions (deposits, withdrawals, remittances, ANSB, etc.) in a timely and accurate manner;
  • Override transactions within defined limits;
  • Manage overall branch cash holding and end-of-day cash balancing;
  • Comply with staff rotation guidelines and inter-branch/region transfers;
  • Maintain confidentiality of customers and bank information;
Requirements
  • Malaysian citizen;
  • Fresh graduates or candidates with relevant work experience welcome to apply;
  • Related working experience in a financial institution or related field;
  • Possess customer interaction, cash handling, transaction processing, and sales experience;


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